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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
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Guest Experience

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168 results found

  1. "Properties may want to encourage their guests to book directly through their website using Mews Distributor, however those guests may want to compare their pricing options before they book anything. Introducing a rate comparison box could help highlight discounts for reservations made through your website in comparison to the higher prices available on competitors' sites."

    3 votes

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    released  ·  1 comment  ·  Booking engine  ·  Admin →
  2. 8 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  3. 13 votes

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    0 comments  ·  Kiosk  ·  Admin →
    released  ·  Mews Product Team responded

    Hello,

    thank all of you for picking up this topic – this feature has been released two weeks ago.

    You can find this option in Settings > Stay > Operator configurations and “Options” section.

    If you remove “Balance check enabled” tag, save and reboot tablet, all guests will be able to do checkin even with unpaid booking. And it doesn’t matter if credit card is attached to profile or not.

    We are looking forward see your feedback on this and see, how we can improve this next time.

    Do you miss something? Submit new ideas or reach your AM to share your feedback.

    Jakub

  4. Many users have experienced trouble with the datepickers available in Mews Navigator and Distributor. Rather than selecting years from a dropdown or typing it in a field, it is currently required that users scroll back to the correct year before they are able to select the correct month and date. Implementation of more user-friendly datepickers could both eliminate confusion and frustration, making date selection much easier.

    49 votes

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    1 comment  ·  Guest portal  ·  Admin →
    released  ·  david.holik responded

    Hello from the Mews product team. We are so pleased to let you know that the new version of this feature request has been released.

    Thank you again for sharing your idea!

  5. 19 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  6. Introduce more options for title, include option to not specify, and/or make this field optional

    10 votes

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    released  ·  0 comments  ·  Guest portal  ·  Admin →
  7. 22 votes

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    Hello,

    the product images have been released recently.

    You can now add pictures of your products in Distributor—start uploading so your guests can see exactly what you’ve got to offer :-)

    Best regards,

    Martin Kucera
    Product Manager, Distributor

  8. Change credit card input to required in distributor configuration

    10 votes

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    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  9. 9 votes

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    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  10. 5 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  11. 11 votes

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    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  12. Notes are often added to reservations and meant for a specific department. To help clarify who each message may be intended for, notes functionality could be expanded to include a field for department. This labeling could help eliminate confusion and notify each team about important information.

    38 votes

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  13. 15 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  14. 8 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  15. Property logo in the Distributor should take visitor to the property homepage.

    32 votes

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    released  ·  Aneta responded

    Hi Mewsers,

    If you wish to make your logo in the booking engine clickable, we recommend using the solution called “Distributor widget” which is basically a booking engine embedded in your web page.

    With that, you have full control over the header of the page. Here is the documentation: https://app.gitbook.com/@mews-systems/s/distributor-guide/distributor-widget

    Please have a look at the website of our client for a reference (just navigate to the booking engine). https://staygenerator.com/

    Have a great day,
    Aneta

  16. 38 votes

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    Hello, I have some good news from Mews Distributor! We have just released “required phone number” functionality.

    Need to contact your customers? Make phone numbers mandatory in your Distributor booking engine.

    You can now decide if the Telephone field in the Distributor booking engine is required for customers. Update your Distributor configurations to enable this feature.

    Best regards,

    Martin Kucera
    Product manager, Mews Distributor

  17. As guest fill in their registration card details using Mews Operator, they sometimes have fields listed that may not be legally required. So in order to simplify this process for as many guests as possible, registration card requirements could be based on each property's legal environment, which eliminates all unnecessary information so that guests can complete check-in and relax.

    11 votes

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    released  ·  0 comments  ·  Kiosk  ·  Admin →
  18. Many properties have chosen not to implement key encoders as part of their operations. However, as Mews Operator was created with the intention of complete self-service, key encoder details were required as part of the configuration. Now, Mews Operator no longer requires this as part of setup, meaning that any property can now implement Operator kiosks, with or without key encoders.

    5 votes

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    released  ·  1 comment  ·  Kiosk  ·  Admin →
  19. New e-mail templates and e-mail customization options

    348 votes

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    released  ·  Jan Pulkrábek responded

    We delivered customization of all emails which Mews send to guests.

    We will start collecting new feedback for missing placeholders and other things separately

  20. An automated e-mail could be sent directly to the customers containing a link to Mews Navigator, where the customer can complete their user profile with payment details.

    14 votes

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    released  ·  0 comments  ·  Guest portal  ·  Admin →
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