174 results found
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create option to make nationality and telephone number mandatory fields on Distributor
create option to make nationality and telephone number mandatory fields on Distributor
25 votesHello,
phone number can be now set as mandatory – you can do it in Distributor settings. How to open your distributor settings Is described in our help guide https://help.mews.com/hc/en-us/articles/360002246997%22.
Speaking about nationality – what kind of problem are you trying to solve? Why do you need nationality mandatory?
It is currently mandatory in Online check-in which is available for all of your guests.
Jakub
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Automatically add guest profile to new reservations or extensions
When you're creating a new reservation inside a guest reservation/group (extension) you'll have to add, again, the guest profile. It would be way easier and faster if the guest profile was added automatically by default.
30 votesHello Mewsers,
Thank you for your feedback.
We are happy to inform you that adding an additional reservation to a group from the group reservations screen will automatically populate the guest profile. All you will have to do from there is select room and rate!
We look forward to hearing your continued feedback.
Kind regards,
Aldair -
refuse reservation when payment fails
For Non Refundable Bookings or bookings with a payment at confirmation, refuse bookings for which payment has failed.
Currently, bookings are accepted with failed payments and only a settlement task in created. This leads to excess admin for bookings that provide no income.
59 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!
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Hotel logo at the Guest portal
some guests don't trust the Navigator, if there is a logo in the Navigation its looks more official
85 votesHello from the Mews product team. We are pleased to let you know that your hotel logo now appears in the Guest Portal.
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Allowing a screensaver mode with different pictures
If the same "image" is on the screen for too long it will eventually burn in to the screen an ruin it. therefore a screensaver mode for the operater will help a lot. At the moment it bypasses the screensaver mode set in android.
10 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out the release note - https://releases.mews.com/en. Thank you again for sharing your idea!
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Require guest to update email address during online check-in
At the moment, when the Guest is making the online check-in, the email address from the OTA (not the real email address) is already populated. THe guest should be obliged to introduce his real email address.
200 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes – https://www.mews.li/app/release-notes.
We have released the 1st version and we plan to automate it further and make the collection of real emails even more convenient for you.
Thank you again for sharing your idea!
Have a great day,
Aneta -
Send confirmation without rates
Option to send a confirmation without rates. We have a lot of companies that book rooms for their guests. They, understandably, don't want their guest to know the price that was paid for the room. Now we have to make manual confirmation for these companies to forward to their guest.
144 votesHi everyone!
This is already possible by implementing routing rules that send those items paid by the company directly to a company folio, instead of keeping under the guest. This is the same use-case as one must do when working with Expedia, for example.
The routed items will not be shown to the guests, while they will still have all the information they need from the confirmation and other emails.
Thank you for submitting your idea, and feel free to reach our support team for assistant shall you have any questions setting up your routing rules.
Yours,
Ettore Zotarelli - Senior Product Manager
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Hotel email domain
Allow hotels to send customer communication emails from Hotels email domain.
99 votes -
Mark checked out guest as returning customer in the profile information
Once the guest is checked out, it would be great that the classification gets automatic returning icon. So at the next visit, we can clearly see that its not the customers first visit.
9 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released.
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Facilitating check in
The idea is to improve the check-in via commander to be able to use it on a tablet and add these 3 functions :
-credit card scanning
-French identity card scanning
-electronic signature18 votesHello,
we are happy to announce that the check-in on the kiosk is now possible. Your guests can check in and pay immediately via Mews terminals without stopping at the reception. One step closer towards the contact-free experience!
To learn more about Mews Terminals, please, navigate to https://www.mews.com/products/terminals.
Best regards,
Martin Kucera
Product manager
Mews.com -
Security for key creation
At the moment guests have the possibility to create a new key via the Operator. However, it would be welcomed to add extra security to this process and ask the guest e.g. to confirm his/her identity via passport/ID scanner or to confirm one of the filled out profile details just like it would happen at a manned reception desk prior to creating a new/additional key.
7 votesThank you for the suggestion. The Kiosk now requires a guest to enter their last name and confirmation number if they are re-creating keys for an already checked in reservation.
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Enabling Hotjar to record and analyse booker behaviour during the booking process (Distributor).
Link Distributor directly to Hotjar so we can see how guests are engaging within the booking engine. At the moment because Distributor works on iFrames and not via a url link heatmaps and recordings stop when a guest enters the booking process.
14 votesHello, you can add hotjar to GTM, which is avaliable in our booking engine configuration. Mews team -
Quotation should be able to confirm regardless to which email address it has been sent
When you send a quotation to a custom email address, the guest will not be able to see their proper quotation, this is only possible when you send it to their own email. They can not use the blue "confirm" button due to a bug in the system. Please have this fixed, it occurs many times that we have to send the quotation to another address.
9 votes -
Two Factor Authentication
When creating employees it would be useful to have an option to enforce two factor authentication. This could apply by user, so that those in more critical positions have to use 2FA (managers) where we could leave it off for housekeeping, etc
7 votes -
Prevent that specific guests with unbalanced bills are not able to check in at Operator kiosks
For example the guest has an open bill from a previous stay and could not be charged via merchant, so we want to make sure that this specific guest won't be able to do the check in via Operator and will be forced to check in at the reception.
7 votesHello from the Mews product team. We would like to let you know that it is not possible for a guest to check-in through Kiosk if they have an unbalanced bill from a prior stay. If you are experiencing this at your property then please reach out to support to help us resolve the issue. -
Custom agreement with property rules
Our property deals with people who smoke inside the hotel rooms. It doesn't matter that they don't smell cigarettes inside of the room, nor that there is no ashtray.
We used to require agreement with non-smoking policy on registration cards, however when the guest does check-in via Operator, it is not possible.
We wish to have a special screen, where the guest has to agree that there is a penalty in case of smoking inside of the room.
16 votesHello from the Mews product team. We are pleased to confirm that this change was previously released as part of the 'house rules' capability in the Kiosk.
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Display last reservation in search bar from checked-out room today
When room has checked out, you cannot find the reservation back in search bar by searching for room number. You should go into the timeline now. It would be great if you can access this last reservation that has checked out today from that specific room in the search bar directly.
20 votesHello from the Mews product team!
We are pleased to let you know that your feature request has been released. Please check out our release notes on the new Search
Thank you for sharing your idea and helping our continuous improvement!
Yours,
Ettore Zotarelli
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Arrival and departure date to download onto online booking form
If the arrival and departure details can be downloaded onto the online form then this would suffice for an official registration form and would eliminate the need to print a registration form on guest checkin.
2 votesHi Mewsers!
Check-in can now be completely papereless. Guests can now sign digital registration cards in Navigator before arriving!Now, when guests check in online, they’ll provide all of their legally required info and their signature to create a digital registration card. Arrival and deprature date are the part of the registration card.
We’ll store the signed card on the customer profile in Mews in Files section. https://help.mews.com/hc/en-us/articles/360010283757
For more information check the release note at https://releases.mewssystems.com/.
Have a great day,
Aneta -
Registration card to be printed in French and in English
Registration card must be printed both in French and English.
8 votesHello from the Mews product team.
We are very happy to inform you that we currently support the ability to print registration cards in multiple languages, including French.
Each registration card is printed based on the guests nationality as set up in Mews. For example if the guests Nationality is French, registration cards printed for that guests will be in French. The same process can be applied for gusts of multiple nationalities.
Thank you again for sharing your idea!
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Display only first name or first name & initial in guest messages
Currently when messaging a guest through the Mews Messages platform the full name (or whatever name is set in the employee's profile) is displayed to the guest. This is very uncommon and I don't know a single platform that provides the first and last name of a customer support employee. In addition we should be able to give our staff protection from any harassment they could receive as a result of this. As a temporary fix you can remove your last name from your employee profile but this isn't ideal.
12 votesHello Mewsers!
Good news! Because privacy of your employees is very important for us, from now, your guests will be able to see only the first name of employee who is replying in the chat.With the first name, communication still remains personal but does not expose any sensitive information about your employees.
Have a great day and thanks for feedback you provided,
Aneta, Navigator Product Manager
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