149 results found
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Add a field "Document Issued By" in Operator
As the italian police requires the "Document issued by" <Country> it would be great to add this field, as mandatory, in the Operator (Kiosk)
5 votesThis field has been introduced in Operator!
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Kiosk generic welcome message not suitable for gendered languages
As french grammar is very particular and the actual generic welcome message "bienvenue à/au" does not look appropriate, it would be perfect if the property could write the full welcome message.
20 votesHello from the Mews product team.
We are pleased to let you know that we have made changes to address the feedback shared where the Kiosk welcome message did not appropriately handle masculine and feminine hotel names in some languages.
Thank you again for sharing this feedback!
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Operator Payment Terminal Integration
Integrate with fysical payment terminal. We do not always have credit card information from clients booking trough a OTA. At arrival they have to pay citytax and it's not possible trough the operator right now.
With a payment terminal integration 100% of our guest can make use of the self check-in30 votesHello, the integration of terminals and Mews Operator has just been delivered and you can start ordering it now. To learn more details about the solution, pricing etc., please, visit https://www.mews.com/products/terminals.
Best regards,
Martin Kucera
Product Manger
Mews.com -
Company name automatically filled in registration card
When a reservation is made via Company, it would save time to have the Company name pre-filled in the registration card.
20 votes -
Signing Registration forms Digitally
Going paperless is not achievable at the moment as it is not possbile to sign the registration form digitally other than the use of the operator.
171 votesHi Mewsers!
Guests can now sign digital registration cards in Navigator before arriving!Now, when guests check in online, they’ll provide all of their legally required info and their signature to create a digital registration card.
We’ll store the signed card on the customer profile in Mews in Files section. https://help.mews.com/hc/en-us/articles/360010283757
For more information check the release note at https://releases.mewssystems.com/.
Have a great day,
Aneta -
operator without lock screen
usage of kiosk without “lock screen”, to allow to show other things on the tablet as well (i.e. usage of ****** check-in robot)
6 votesOperator can be used this way when selecting Co-Operator mode.
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5 votes
Hi All,
Coming back to this feature and letting you know that we have released it! Many thanks for the feedback and hope to talk to you very soon in some of your ideas. :)
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Guest profile notes
When we merge guest profile, we can lose some informations in the guest profile notes box. This is really problematic and should not happen...
84 votesWith Multiple notes, all notes that you are taking on your guest will be added to the merged profile.
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Let the booker fill in the data of all companions
For properties with AutoCheck-in we need the booker to be able to fill in the data of all guests as some of them (old people and children) don't have email address to complete the compulsory data of the registration cards.
171 votes -
Add loyalty program classification when a customer profile has a loyalty code.
When a loyalty code is added manually or via the channel manager, Mews will automatically assign the loyalty program classification to this customer.
37 votes -
Enterprise/travel agents contacts saved in right place
For B2B sales, save enterprises contact and travel agents contacts in entreprises and travel agents instead of customers
7 votes -
12 votes
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10 votes
Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
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72 votes
Hello Mewsers!
We are happy to inform you that this request has been fulfilled. OTA references numbers now automatically appear on bills and invoices.
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Preview of mail templates
Mail templates are currently editable and customizable using HTML within Commander. Although this allows for quite a lot of customization options, it is restricted to those who are more familiar with using HTML. Introducing a preview button or test email functionality could help properties greatly, as they could then see exactly what the final product will look like while they finalize their email formatting.
It's also important for being able to track the correspondence which was sent out to guests.
290 votesEmail preview released on 14.12.2021
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7 votes
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9 votes
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4 votes
Hi Mewsers!
Good news! We have prepared an overview of all guest-facing emails being sent out from Mews.
Read about them in our help guide: https://help.mews.com/hc/en-us/articles/360009242117-Every-email-sent-to-guests-from-MewsHave a great day,
Aneta -
6 votes
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16 votes
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