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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
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  • Digital and physical keys
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Guest Experience

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793 results found

  1. Speratate the details and the button in {messageDetailsHtml} to allow the "Reply" button as a unique placeholder URL, as it is the only button you can't edit or manipulate using HTML.

    1 vote

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  2. Hi,

    I want to manage more optins option in Mews such as SMS and postal mail.
    Could you add additional fields in https://mews-systems.gitbook.io/connector-api/operations/accounts#customer-options

    Regards,
    Floriant

    25 votes

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  3. When we downgrade a booking from a room of higher category to a room of lower category, the reservation stays in a high category room as if it was a reservation who was in the lower category then got upgraded. It then needs to be manually reassigned to the correct lower category.

    Could you please change it so it automatically gets reassigned to a lower category room when we downgrade it ?

    16 votes

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  4. Yet it is not possible to customize Mews Kiosk App in the tone of voice that matches our brand. Meaning how we speak to the customers cant be set in Mews Kiosk. This is absolutely mandatory to match the brand standards

    8 votes

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    0 comments  ·  Kiosk  ·  Admin →
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  5. J'aimerai que nous puissions gérer les capacités supplémentaire des espaces, notamment des chambres, avec les enfants et les bébés. Par exemple, dans les Chambre X, dire que nous pouvons y accueillir 2 adultes, 1 enfant et 1 bébé, puis dans la Chambre Y, 2 adultes uniquement, et enfin dans la Chambre Z, 2 adultes et seulement 1 bébé (pas 1 adulte en +).

    Aussi, ce serait idéal que lorsque le client faire une recherche pour + de 2 adultes, que ça lui propose uniquement les chambres dans lesquels il peut tenir?

    1 vote

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  6. round up the pricing in the Booking Engine and other rate plans

    2 votes

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  7. Have more lines visible as default in the description of the spaces in the booking engine.

    1 vote

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  8. It would be good that "Nationality" field is mandatory when booking online on MEWS Booking Engine. This makes it easier to organise statistics report at the end of the month

    2 votes

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  9. We are sending rates for 1 person – and 2 persons are difference rate + 200 DKK.
    The issue here is that we wish this text to be unvisible on booking engine.
    (
    extra person: 1)
    When the person bookes the room, it knows how many persons it is booking for, so no need to describe this for extra person!

    1 vote

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  10. Add the possibility to send a bill from a reservation to another reservation by searching for SEconfirmation number, without email adress attached to the other reservation.

    1 vote

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  11. Add the "invoiceabe" blue sign . When you search for a company in the main search box.

    Atm you can only find the company, but have to go all in to the profile to see if its invoiceable.

    1 vote

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  12. Be able to split payments of a reservation by amount. in the bill.

    For example:

    A room cost 1500 SEK. one guest want to pay 500 SEK and one guest want to pay 1000 SEK

    Atm, this option is not available.

    2 votes

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  13. Add the option to "safe" information on a bill/invoice for future reservation.

    For example:

    Be able to attach referens and voucher numbers to the bill. I have noticed you can only attach the information when you are abou to send the invoice.

    1 vote

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  14. Make: take from allotment and add more rooms to allotment as Cenium had before. For travel agents. (Calander mode, and if you are on it, add: (how many rooms they had originaly and how many they have left) so its visible

    1 vote

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  15. Due to New Zealands legal environment we cannot turn off the requirement for the details of every guest staying in a room when checking in via the kiosk.

    As you can imagine if a guest books a three bedroom ********* for her and the children she doesn't want to spend all the time required to fill in details for each of her children just to proceed with the check in. We as a property also do not require this.

    We no longer use kiosk for this reason as guests become too frustrated.

    1 vote

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    0 comments  ·  Kiosk  ·  Admin →
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  16. Automatic email templates for event, traffic changes,...
    Template can be created with the necessary information ( + possible link)
    To inform guests of events taking place during stay ( that may have an impact).
    E.g. local city events that have an impact on accessibility for that arriving or departing guest.
    New Year's dinner/ Party, ...

    These templates should then be able to be created, and linked to a future date, that all guests arriving/departing or in hotel at that time can receive an email about this ( (Automatically sent out by Mews)

    1 vote

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  17. We are building our Group Booking Engine for our group of hotels, the location drop box could only allow the user to select a particular location and display hotels in that location. Can we add a ALL Hotel option in that drop down box, so all hotels within the same group would show once that is selected? this will be very convenience for distribution especially on high constrain dates.

    1 vote

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  18. We would like the classification 'cashlist' to be turned on automatically when a profile is created. Frontdesk can turn the classification off when a guest provides a deposit (in cash or creditcard form).

    We understand this setting is not applicable for all locations, so we would like this to be a setting you can turn on or off in property settings.

    1 vote

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  19. Currently any direct reservations cannot have a date change action completed by the guest. The only option is to cancel and rebook. Or contact the property to change the booking stay dates.
    Other PMS and OTA tools have this functionality, can this please be developed so the guest has full control of their reservation?

    1 vote

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  20. Actions done in the billng screen should show in the action log

    4 votes

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