168 results found
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Online check-out for guests who are in a hurry
Hey, I was thinking it would be cool if there is an online check-out option for guests who are in a hurry- just in case the queue is longer at some times- they could check themselves out via the plattform with which they booked and put in the keycard in a machine (like a ticket machine). To avoid people leaving without paying open bills, the machine could decline the keycard with a loud noise and inform us at the reception. I know that this might seem too good to be true and not manageable but I have actually been to…
1 voteHi Mewsers,
we already offer the online check-out to guests who are in hurry and who want to skip the queue at the reception.Guests can do the online check-out from their phone, tablet, or laptop. In case there are some unpaid bills they are required to pay for them, they can add their billing details or claim items from minibar if your property have any.
https://help.mews.com/en/articles/4245851-what-is-online-check-outTry it out! Guests love it!
Check-out is also coming to the Operator, soon, so stay tuned! :-)Have a great day,
Aneta -
Bill Preview to (Property) Email
On the body of the email the guest receives, it would be good to change the signature line in the email. We would like to change “The Mews Team” to “AutoCamp Russian River”. Our guests don't know who "The Mews Team" is and it should default to the property name.
2 votesHi Robert,
thanks for your input. That makes sense! We put the property name to the signature. It should appear in production in the upcoming days.Have a great day,
Aneta -
Adding an email-placeholder for room number
Currently, with a self check-in through Operator, the only time the guest is informed about his/her room number is at the final step of the check in.
We would like to set up an "After check-in" which the guest can look at if he/she doens´t remember the room number and no reception is there. In order to do so, we would need a placeholder for the room number! Would be great, thanks!8 votesHi everyone! Thank you for submitting this idea. I am happy to tell you that it has been released!
Cheers,
Ettore
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Ability to customize time the emails are sent
The ability to chose at what time the emails are sent.
e.g. online check out invitation20 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!
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internals
It would be useful to have a pin (like there is for paymaster accounts or returning guests) on a reservation that contains internals for a quicker review of guests' information.
4 votes -
children email to be skipped
When checking in via Operator email for Children should be allowed to be skipped.
70 votesHello from the Mews product team and thank you for your suggestion! We can confirm that email is an optional field in Kiosk (formerly Operator) as well as during the Online Check-in. So guests are able to skip entering the email for any children in their group.
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Send test email from within 'Mail Templates'
As the 'Mail Templates' section is already limited, a lot of HTML and other code is needed for the formatting of emails. Please give us the option within the Mail Templates section to send a test email to a custom email address.
117 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
Now you can actually see all the preview of emails within the customization of emails.
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reply on a guest message
If you receive a reservation via distributor, the guest can send you a message in Mews but the hotel cannot reply?!? Than, we have to send an email and this is not stored in Mews.
2 votesHi Mewsers,
if you received the message from guest via messaging service directly in PMS it was sent from guest portal, not directly from Distributor. You can easily reply on that message through messaging module directly in Mews Commander.
You can read more in Help article: https://help.mews.com/en/articles/4245614-read-and-reply-to-messages
I hope that helps. :-)Have a great day,
Aneta
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Lock company profile
Would be great if we can lock certain company profiles.
So we can ensure its not overridden. Some integrating parties use these, and when deleted integrations may break. Also in certain countries specific fields are required. Would be great if we could also lock these for modification such as VAT fields/ Code fisc. etc.4 votes -
Delete profiles Automatically
being able to set up parameters for the deletion of guest data. Some countries have restrictions for how long we are allowed to store this data. I.E 2 yrs after the last check in, or something similar.
4 votes -
Option to integrate external payment terminal
As mews terminals are not available in all countries it is very important for us to arrange payment during check-in process with Kiosk please allow other external payment terminal integrations with mews/kiosk
12 votesWe recently enabled the ability for you to process payments with Kiosk by using the guest's device and our online payment gateway, see the release note here.
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Send Before start email for all new reservations not only 48 hours in advance
If you have the before start template set-up, this is triggered to be send 48h prior to arrival. However, if guests make a reservation 24h in advance, this template will not be send. It would be better if this template is send to all new reservation made within the 48h window as well. Because it is not logical that only guests who booked earlier in advance receive necessary information for their stay.
13 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
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Display alternative availability earlier than same day next week
If there is no availability for the requested dates the distributor takes into consideration the days of the week the guest books. For instance, if they choose a weekend stay, it will narrow down on the days of the week that is chosen. This is a default setup but mostly guests would only know alternative dates 1 day before or 1 day after their originally requested dates and now they only get alternative dates for the exact same weekday as they previously requested. That does not make sense as normally guests are flexible to arrive one day before or after.…
15 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
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check-out VCC
Regarding the contactless check-out: please make sure the guest do NOT have to pay for himself when booking va OTAs whenever the VCC details are not available / payment not taken as it does not make sense and create complains
3 votesHi Mewsers!
Thank you for your input. We have updated the online check-out flow for guests with remaining balance on VCC.Guests with remaining balance on virtual credit card AND items to be paid upon check-out won’t be able to pay during the online check-out and they will be send to reception.
They will still be able to review their bill in advance and add minibar items (if you have minibar) but they won’t be able to pay with their card, neither with VCC. Guests who has nothing to pay during online check-out can finish the online check-out even though their VCC is not fully charged.
We are closely monitoring the occurrence of cases who cannot proceed via flow. So far it’s very low (2 out of 500 people). In case the occurrence will increase we will come up with more comprehensive solution.
At the moment I suggest…
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Optional to fill out "Identity document"
It is not mandatory for many countries to have guests fill out "Identity documents". This is also the case for our hotel in Norway.
Plus we want to make it as easy and fast as possible for our guests to complete the online check-in.
Would therefore appreciate if it could be optional to fill out "Identity document" in the online check-in.
5 votesHi Mewsers!
Good news!
In Norwegian properties, Nordic nationals are no longer required to fill in Identity documents.We keep this required for the rest of the guests to comply with the Norwegian Immigration Regulations – https://www.regjeringen.no/globalassets/upload/jd/dokumenter/forskrifter/immigration-regulations.pdf.
Have a great day,
Aneta -
Add more keyboard options for Kiosk
Merged with several similar requests:
- Different keyboard layouts (e.g. QWERTY, AZERTY, QWERTZU)
- Keyboard to support characters with accents
- Keyboard to support Japanese, Chinese and Korean
The keyboard layout is built in in the Mews Kiosk app.
Only Qwerty is used in the app. Allthough 85% of our customers are using Azerty.
I already contacted support for this problem and they confirmed that the only keyboard layout available is Qwerty.It should depend which language the customer choose, that changes the keyboard layout.
15 votesHello from the Mews product team. We are so pleased to let you know that we have now enabled the use of device native keyboards for Kiosk tablets. This means different keyboard formats and special characters are supported as part of your system keyboard capability. Thank you again for sharing your idea!
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Print registration cards for date at once
It would be such a timesaver to be able to print all the registration cards for one day (/today) with one click!
10 votesHello Mewsers,
We have reviewed the request to print multiple registration cards in one go for the day, this is currently possible from reservation overview report.
You can perform this action by selecting a date you would like to print the registration cards for (it can be the current date or a date in the future), click the button “Registration cards” on the top right. This will open a new tab with all of the registration cards for the date you have selected, from here you will be able to print out the registration cards.
Should you have any more questions regarding this, please contact our customer care team for further assistance or let us know in the comments below.
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Automatically adding of companions
My colleagues and i would like to see you guys automatically adding companions ie. (main guest) when creating a reservation
9 votesHello from the Mews product team,
We are so pleased to let you know that your feature request has been released. Mews will automatically add all guest profiles when creating a reservation. Thank you again for sharing your idea!
Kind regards,
The Mews Team
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QR Code scanner
Customers already receive confirmation and online c-in emails.
There is a ID scanner in place, however it takes time for guests to put their name and booking ref number.
It will be very helpful if a guest can just present a QR code for their booking and the kiosk finds their booking and starts the c-in process.
This will also limit the errors when mistyping name/booking number and limit the customer "touch" interaction with the device for the current Covid environment.3 votesHello,
please, let me inform you that the QR code scanner is already available in our kiosk. It is on the Find your reservation screen – see the attached screenshot.
Best regards,
Martin Kucera
Product manager
Mews.com -
Change message is shows after Self Check in
It would be great if it would be possible to change the check in message manually:
After self check in the text shows:
„Don´t forget, your keys are on the reception“…
During Corona times many guest do not get their ke
ys at the reception. Thats why the hotel needs to change this message.4 votesHi Mewsers,
Good news! We just released this feature. You can now configure the custom online check-in instructions.How to do it?
Go to Settings > Services > Stay > Options and look for “Check-in instructions” field.Insert plain text – do not use HTML tags.
Custom check-in instruction appear at the end of the online check-in flow.Have a great day,
Aneta
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