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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
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Guest Experience

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5 results found

  1. Online Check-in data visibility

    Currently, accessing data related to Online Check-in in Mews is quite limited and manual. To see how many guests have completed their Online Check-in—both for past and upcoming reservations (NOT ON ARRIVAL DAY)—you need to export a document in Excel. This process is time-consuming.

    I think a valuable improvement would be the ability to easily filter or identify future reservations that have not yet completed Online Check-in directly within Mews. Having this visibility in a dashboard or filter view would allow front office or operations teams to proactively reach out to guests and encourage the online check-in completion.

    Proposed enhancements:

    …

    2 votes

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  2. Monthly TOP Client report

    Hi,
    Is it possible to have a report, that shows all my clients, per month, sorted out by room revenue and / or roomnights? NET revenue, without VAT and breakfast.
    So I could keep track which company generates how much revenue / RN / ADR month by month.

    Thank you,
    Alver from Tallinn

    2 votes

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  3. Allow property administrators access to all the cases logged for their property

    It would benefit properties & esp. property administrators to see all the cases logged for their property. This way the entire staff can directly contact the support without having to report each issue to the property administrator or have the cases reported first to the property administrator who then contacts the support. This also enhances issue tracking for the property during holidays and other times of absence from work.

    2 votes

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  4. Ability to block the other rooms within a parent room if one of these rooms are being booked

    In Mews, it is possible to create a parent room, so one room could be sold as two separate rooms or together (room A + B = parent room). Ideally, we would like to also have the option so that when the customer books room A, room B is automatically removed from sales. This will prevent other people booking the other room.

    2 votes

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  5. Bookable Period

    Would be nice if in the invoice description at the place of night will be overnight ( as german description as Nacht -> Übernachtung).
    This is at the moment not possible, this"words" come from the service hard coded information and this are the only available options at the moment: night, day, Month and hour.

    1 vote

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