146 results found
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Facilitating check in
The idea is to improve the check-in via commander to be able to use it on a tablet and add these 3 functions :
-credit card scanning
-French identity card scanning
-electronic signature18 votesHello,
we are happy to announce that the check-in on the kiosk is now possible. Your guests can check in and pay immediately via Mews terminals without stopping at the reception. One step closer towards the contact-free experience!
To learn more about Mews Terminals, please, navigate to https://www.mews.com/products/terminals.
Best regards,
Martin Kucera
Product manager
Mews.com -
company cardex
Have a real Company Profile with the Billing section (like the customer profile). Would be much easier to put bills directly on the Account Receivable of the Company itself.
7 votes -
Online check-out
At the moment is missing online check-out. If the customer leaves, there should go a notification for housekeeping, that room is available and cleanable.
8 votesYay! Online check-out is released.
Learn, how it works from Mews university video:
https://vimeo.com/399601559Learn, how to set it up:
- Mews Uni video: https://vimeo.com/399321456
- guide: https://help.mews.com/hc/en-us/articles/360006518158-Set-up-online-check-outEven-though it’s released, we are still improving the feature based on your feedback shared through our feedback portal. Currently, the online check-out is not available in France, Portugal, Italy and Spain yet. But we are currently working on enabling the feature in these countries as well.
Have a great day,
Aneta
Product Manager for Navigator -
Guest profile notes
When we merge guest profile, we can lose some informations in the guest profile notes box. This is really problematic and should not happen...
84 votesWith Multiple notes, all notes that you are taking on your guest will be added to the merged profile.
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6 votes
Hello Mewsers,
Thank you for your feedback and upvotes.
We are very happy to inform you that we have released functionality that will allow you to drag and drop files directly to profiles within the profiles tab.
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Option to edit or disable mandatory OCI/GDPR mail
We are having a lot of discomfort with the tone of voice and content of the email that gets send out automatically after booking, and thus being the first email that guests receive after they make a booking. The mail starts with "At <PropertyName>, we are dedicated to your leisure..."
This email cannot be disabled, nor can it be edited to OUR tone of voice. As our property isn't actively using online check-ins, this is for our guests a pointless email. (except for the GDPR notification) After this mail, we are still forced to send a confirmation mail, upselling mail…
28 votesHello from Mews product team!
Good news! You can now request disabling of the “Customer added” email (also known as “Account created”) through our Support.
Based on several feedback sessions with many of you this solution is looking to be the best one (comparing to e.g. email customization).
Thanks for all your inputs.
Aneta -
Allowing a screensaver mode with different pictures
If the same "image" is on the screen for too long it will eventually burn in to the screen an ruin it. therefore a screensaver mode for the operater will help a lot. At the moment it bypasses the screensaver mode set in android.
10 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out the release note - https://releases.mews.com/en. Thank you again for sharing your idea!
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Display last reservation in search bar from checked-out room today
When room has checked out, you cannot find the reservation back in search bar by searching for room number. You should go into the timeline now. It would be great if you can access this last reservation that has checked out today from that specific room in the search bar directly.
20 votesHello from the Mews product team!
We are pleased to let you know that your feature request has been released. Please check out our release notes on the new Search
Thank you for sharing your idea and helping our continuous improvement!
Yours,
Ettore Zotarelli
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Enabling Hotjar to record and analyse booker behaviour during the booking process (Distributor).
Link Distributor directly to Hotjar so we can see how guests are engaging within the booking engine. At the moment because Distributor works on iFrames and not via a url link heatmaps and recordings stop when a guest enters the booking process.
14 votesHello, you can add hotjar to GTM, which is avaliable in our booking engine configuration. Mews team -
Operator Payment Terminal Integration
Integrate with fysical payment terminal. We do not always have credit card information from clients booking trough a OTA. At arrival they have to pay citytax and it's not possible trough the operator right now.
With a payment terminal integration 100% of our guest can make use of the self check-in30 votesHello, the integration of terminals and Mews Operator has just been delivered and you can start ordering it now. To learn more details about the solution, pricing etc., please, visit https://www.mews.com/products/terminals.
Best regards,
Martin Kucera
Product Manger
Mews.com -
Custom agreement with property rules
Our property deals with people who smoke inside the hotel rooms. It doesn't matter that they don't smell cigarettes inside of the room, nor that there is no ashtray.
We used to require agreement with non-smoking policy on registration cards, however when the guest does check-in via Operator, it is not possible.
We wish to have a special screen, where the guest has to agree that there is a penalty in case of smoking inside of the room.
17 votesHello from the Mews product team. We are pleased to confirm that this change was previously released as part of the 'house rules' capability in the Kiosk.
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Arrival list - Operator
In the checking process enter both guest name and confirmation number is not handy:
What about a list of awaiting arrival like in commander ?15 votesWe have introduced such functionality in our Co-Operator mode of Operator. Interested in it? Let me know. Vojta from Mews
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23 votes
Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out the release note - https://releases.mews.com/en/mews-kiosk-is-now-available-for-ios. Thank you again for sharing your idea!
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Mark checked out guest as returning customer in the profile information
Once the guest is checked out, it would be great that the classification gets automatic returning icon. So at the next visit, we can clearly see that its not the customers first visit.
9 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released.
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Quotation should be able to confirm regardless to which email address it has been sent
When you send a quotation to a custom email address, the guest will not be able to see their proper quotation, this is only possible when you send it to their own email. They can not use the blue "confirm" button due to a bug in the system. Please have this fixed, it occurs many times that we have to send the quotation to another address.
9 votes -
Kiosk generic welcome message not suitable for gendered languages
As french grammar is very particular and the actual generic welcome message "bienvenue à/au" does not look appropriate, it would be perfect if the property could write the full welcome message.
20 votesHello from the Mews product team.
We are pleased to let you know that we have made changes to address the feedback shared where the Kiosk welcome message did not appropriately handle masculine and feminine hotel names in some languages.
Thank you again for sharing this feedback!
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Display only first name or first name & initial in guest messages
Currently when messaging a guest through the Mews Messages platform the full name (or whatever name is set in the employee's profile) is displayed to the guest. This is very uncommon and I don't know a single platform that provides the first and last name of a customer support employee. In addition we should be able to give our staff protection from any harassment they could receive as a result of this. As a temporary fix you can remove your last name from your employee profile but this isn't ideal.
12 votesHello Mewsers!
Good news! Because privacy of your employees is very important for us, from now, your guests will be able to see only the first name of employee who is replying in the chat.With the first name, communication still remains personal but does not expose any sensitive information about your employees.
Have a great day and thanks for feedback you provided,
Aneta, Navigator Product Manager -
Security for key creation
At the moment guests have the possibility to create a new key via the Operator. However, it would be welcomed to add extra security to this process and ask the guest e.g. to confirm his/her identity via passport/ID scanner or to confirm one of the filled out profile details just like it would happen at a manned reception desk prior to creating a new/additional key.
7 votesThank you for the suggestion. The Kiosk now requires a guest to enter their last name and confirmation number if they are re-creating keys for an already checked in reservation.
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Company name automatically filled in registration card
When a reservation is made via Company, it would save time to have the Company name pre-filled in the registration card.
20 votes -
Add loyalty program classification when a customer profile has a loyalty code.
When a loyalty code is added manually or via the channel manager, Mews will automatically assign the loyalty program classification to this customer.
37 votes
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