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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

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146 results found

  1. please add an overbooking filter in the reservation report. So you can find these unallocated bookings easier and quicker

    2 votes

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    Hi Nick,

    Thank you for sharing your feedback with us. Did you know that because overbooking’s have not been allocated to a specific space you can find them in the reservations report by grouping by space?

    There is a recorded overview of exactly how you can use this functionality in the link below:

    https://vimeo.com/454084221

  2. At the moment the SC number is posted at the IATA field which is incorrect.
    Please create a new field for the SC number and include it into the reporting.

    The SC number is the international ID for companies within Accor and helps to ensure to have the correct company profile selected.

    This "little" change would effect allot and would be highly appreciated not only from MOA Berlin but all Accor hotels using MEWS worldwide.

    Thank you in advance.
    Best
    Mariusz

    2 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  3. Hello,

    the name "begleiter" is a confusing translation. It should actually be called guest name!!! In addition, the name (Kunde) customer is sometimes confused with campanion ("begleiter").

    Under group details all "guest"/ companion names" are listed. But above it sais "Customer/Kunde".

    Underneath all rooms are listed, but with the name of the customer not with the actual guest names..
    it is very confusing.

    Translated with www.DeepL.com/Translator (free version)

    1 vote

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    Hello from the Mews product team.


    We are so pleased to let you know that your feature request has been released. All translations described have now been resolved. Should you encounter any other issues, please do let us know and we will address them.


    Thank you again for sharing your idea!

  4. If there is no availability for the requested dates the distributor takes into consideration the days of the week the guest books. For instance, if they choose a weekend stay, it will narrow down on the days of the week that is chosen. This is a default setup but mostly guests would only know alternative dates 1 day before or 1 day after their originally requested dates and now they only get alternative dates for the exact same weekday as they previously requested. That does not make sense as normally guests are flexible to arrive one day before or after.…

    16 votes

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    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!

  5. some guests don't trust the Navigator, if there is a logo in the Navigation its looks more official

    86 votes

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  6. It would be very helpful if there would be a feature where the guests get a reminder on the day of their departure or the evening before with all extras or other services that still have to be paid. Then a button could be created on which the guests click and enter their payment information and thus pay all outstanding amounts and this would then have to be imported directly into the PMS via a two-way interface.

    1 vote

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    released  ·  Jan Pulkrábek responded

    Hello,


    this is part of Online Check out functionality which we alrleady provide.


    Regards,


    Mews team

  7. For online booking the clients should have more options how to pay. For example they can choose bank transfer or paypal.

    31 votes

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    released  ·  3 comments  ·  Booking engine  ·  Admin →
  8. Merged with several similar requests:
    - Different keyboard layouts (e.g. QWERTY, AZERTY, QWERTZU)
    - Keyboard to support characters with accents
    - Keyboard to support Japanese, Chinese and Korean


    The keyboard layout is built in in the Mews Kiosk app.
    Only Qwerty is used in the app. Allthough 85% of our customers are using Azerty.
    I already contacted support for this problem and they confirmed that the only keyboard layout available is Qwerty.

    It should depend which language the customer choose, that changes the keyboard layout.

    15 votes

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    6 comments  ·  Kiosk  ·  Admin →

    Hello from the Mews product team. We are so pleased to let you know that we have now enabled the use of device native keyboards for Kiosk tablets. This means different keyboard formats and special characters are supported as part of your system keyboard capability. Thank you again for sharing your idea!

  9. Allow hotels to send customer communication emails from Hotels email domain.

    101 votes

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    released  ·  13 comments  ·  Guest portal  ·  Admin →
  10. As mews terminals are not available in all countries it is very important for us to arrange payment during check-in process with Kiosk please allow other external payment terminal integrations with mews/kiosk

    12 votes

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    3 comments  ·  Kiosk  ·  Admin →
  11. If you have the before start template set-up, this is triggered to be send 48h prior to arrival. However, if guests make a reservation 24h in advance, this template will not be send. It would be better if this template is send to all new reservation made within the 48h window as well. Because it is not logical that only guests who booked earlier in advance receive necessary information for their stay.

    14 votes

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    1 comment  ·  Guest portal  ·  Admin →
    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!

  12. For Non Refundable Bookings or bookings with a payment at confirmation, refuse bookings for which payment has failed.

    Currently, bookings are accepted with failed payments and only a settlement task in created. This leads to excess admin for bookings that provide no income.

    59 votes

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    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  13. On Google's paid networks: Search, Display and YouTube and I want to track conversions (e.g., which ads convert into confirmed bookings).

    A better approach to tags is allowing placement of Google Ads' conversion tracking code directly into Mews: 1) Booking confirmation page, and 2) Newsletter sign-up confirmation page.

    Beyond sales, tracking conversions for newsletter sign up is necessary too. For example, I can predict how much it will cost me to generate X amount of newsletter sign-ups with enough historical data. If my historical average is $3 per newsletter sign-up over 12 months, I know it will cost me about $1,000 to…

    2 votes

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    released  ·  Aneta responded

    Hello from the Mews product team,

    Thank you for your suggestion, Google Ads conversion tracking can be enabled through Google Tag Manager.

    You can install conversion tracking tag by following this guide: https://support.google.com/google-ads/answer/6095821?hl=en
    (“Option 2: Use Google Tag Manager” section)

    Read how to enable Google Tag manager for your Mews booking engine: https://mews-systems.gitbook.io/distributor-guide/distributor-widget/integrations

    I hope that helps.
    Have a great day,
    Aneta

  14. It would be great to have a picture of the hotel as background in the Booking Engine instead of grey or white.

    4 votes

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  15. the property "The Olive boutique and spa" was thinking about uploading a video/GIF in the booking engine to show the customers more about the space. I found it interesting as we are striving to increase the Mews Booking Engine and therefore, the merchant usage.

    1 vote

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    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  16. 30 votes

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    3 comments  ·  Kiosk  ·  Admin →
  17. It would be such a timesaver to be able to print all the registration cards for one day (/today) with one click!

    10 votes

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    Hello Mewsers,

    We have reviewed the request to print multiple registration cards in one go for the day, this is currently possible from reservation overview report.

    You can perform this action by selecting a date you would like to print the registration cards for (it can be the current date or a date in the future), click the button “Registration cards” on the top right. This will open a new tab with all of the registration cards for the date you have selected, from here you will be able to print out the registration cards.

    Should you have any more questions regarding this, please contact our customer care team for further assistance or let us know in the comments below.

  18. create option to make nationality and telephone number mandatory fields on Distributor

    27 votes

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    released  ·  Jakub Brabec responded

    Hello,

    phone number can be now set as mandatory – you can do it in Distributor settings. How to open your distributor settings Is described in our help guide https://help.mews.com/hc/en-us/articles/360002246997%22.

    Speaking about nationality – what kind of problem are you trying to solve? Why do you need nationality mandatory?

    It is currently mandatory in Online check-in which is available for all of your guests.

    Jakub

  19. Our regular guests want the same room every reservation, right now we need to assign and block this space to them manually. My idea is to have select box to select the favorite room number of a guests in their 'profile' internals. By this MEWS can automatically block the favorite room of the guest when the reservation is made.

    124 votes

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    Hello Mewsers!

    We are very happy to inform you that your request to automatically assign guests to their favourite room is ready and available for your use.

    Head over to a customers profile and, select the “internals” tab then click on “Preferred space features” to mark the preferences for your loyal guests.

    Tip: Make sure that you have space features setup to ensure that the guests are automatically assigned to the correct room.

    You can find more information about this feature by following the link below:

    https://help.mews.com/hc/en-us/articles/360001841177-Create-or-delete-a-space-category

    Thank you for your feedback and suggestions.

    Kind regards,
    Your Mews Product Team

  20. When you're creating a new reservation inside a guest reservation/group (extension) you'll have to add, again, the guest profile. It would be way easier and faster if the guest profile was added automatically by default.

    30 votes

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    Hello Mewsers,

    Thank you for your feedback.

    We are happy to inform you that adding an additional reservation to a group from the group reservations screen will automatically populate the guest profile. All you will have to do from there is select room and rate!

    We look forward to hearing your continued feedback.

    Kind regards,
    Aldair

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