790 results found
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Change the order of languages available in the kiosk
It would be useful to have the control over which order the languages are shown on the Kiosk.For example: in our properties, most customers are French, and French is way down the list. It would be great to have it as the second option in the language menu.
2 votes -
Communicate directly with customers via their Booking.com email address
We want to be able to communicate directly with customers via their Booking.com email address. This is possible in many other systems, but yours does not offer this option. As a result, customers who book through Booking.com do not receive any scheduled communications. This is a major issue that can only be resolved by you.
6 votes -
show the outstanding balance in the guest portal
The Pay Now vs Pay Later option is the only tool that displays remaining balance in the Guest Portal and it only works for customers with scheduled payments. There should be a way for customers to see their remaining balance before and during OCI.
2 votes -
Only available times visible in booking engine
Only available time slots visible in booking engine on first page, not after you already have chosen a time slot on the first page (ie. if the service booked from 11-12 or 18-19, they would not be even as an alternative, but only times between 12-18 and 19-21 for example.
2 votes -
Bookable services that are offered via "Service promotions" on the Online check-in flow should also be available on the Kiosk check-in flow!
We're currently able to sell additional bookable services to guests if they elect to use the online check-in module (using the "Service promotions" feature), however we can't offer these same services to guests if they elect to use the Kiosk check-in module. This makes no sense. We would suggest adding a "During Kiosk check-in” check-box option in Service promotions > Promotion settings > Offer to customer* to supplement the current “In booking engine” and “During online check-in” options that are already offered.
3 votes -
Upgrade guests
If I upgrade guest free of charge in advance, the guests are able to see it in the kiosk. We would like to keep that as a suprise upon their arrival. Furthermore, it does not show them as a upgrade. If we gave them a free upgrade they are not able to see their original booking in the kiosk. (Original Room Catergory) which may confuse them.
5 votes -
nationality
Booking Engine: Can 'Nationality' be configurable as optional?
3 votes -
Not be able to check in to a dirty room
We are struggling with late check in after the front desk staff has gone home.
for example, a person books 21:00 arrives 23:00 but the front desk went home 20:00.
The guest got assigned to a dirty room and the kiosk lets the person check in.
Would like MEWS to assign the guest to inspected rooms first. And stop the guest to check in to a dirty room.3 votes -
Review guest details in kiosk for recurring guests.
When a recurring guest arrives for check-in and finds his booking in the kiosk, he only has to authorize in the last step as his details are already known in our system. These details are not shown to the customer though. His Id or address might not be correct anymore so he is not sure which data he is authorising.
2 votes -
Blacklisted guests report that can be exported
Have blacklisted guests report that can be exported and that includes the date of the first time the guest was marked as blacklisted (or allow to close bills and merge profiles when the guest is on the blacklist)
4 votes -
Disable automatic online check-out email for continuing reservations
Disable automatic online check-out email when the customer has consecutive reservations or changes rooms. Detecting if the customer with the same email continues their reservation the next day should not send the online check-out email so that it is not duplicated.
6 votes -
Delete single guest profile - GDPR
We must be able to delete individual guest profiles in accordance with the GDPR guidelines.
Example: Guests request an offer, cancel it and then request deletion. We need to delete according to GDPR, so we cannot delete the file immediately, but have an obligation to retain it.
It would be nice if we could preset deletion in the file and then this happens automatically after the deadline has expired.24 votes -
Bill as Package on Kiosk
When property has a bill as package enabled for the a product, while the product is hidden on the invoice, it remains to be displayed on the Kiosk during check-in.
Properties are required to hide some product to be displayed since it is expected to be hidden from the guest such as a commission adjustment product .
4 votes -
Set Signature as optional
Hi,
we would like to not ask for the signature during Online Check in or Kiosk Check in. Reason is that this takes extra time + the registration card (Meldegesetz) is nat mandatory anymore. So we do not want to ask for this to ensure better guest journey. It would be good to add this to the check in fiels which prperties can edit to make sure collect only the data they need.
4 votes -
Key code
Include an access code field in the booking
1 vote -
Mews chat function improvements
all chats sent from the property should be a different colour than the guests message.
When a chat has been answered it should move to another field of answered messages so it doesnt get mixed up with unanswered messages.
possibility of accessing the chat through reservations and see previous conversation with a guest for example when checking them in.
7 votes -
Visible prices on booking engine
On booking engine, show lowest room rate on each date + a clear indication of minimum nights. Lots of other booking engines and airlines allow for this. Great tool to increase occupancy on quieter, future dates.
2 votes -
Sanitize guest profile input fields
When accidentally entered an space in front of a first- or lastname in the guest profile we would like MEWS to automatically delete this empty space.
p.a.:
Firstname: Max
Lastname: Mustermann
->
Firstname: Max
Lastname: Mustermann22 votes -
Feature Request: Enable Reservation Management When Booking for Someone Else
Currently, when using the MEWS reservation portal, clients who book a room for someone else (by selecting "I am booking for someone else") are not able to manage the reservation afterward. This includes essential actions such as modifying dates or canceling the booking.
To work around this, clients are selecting "I am booking for myself", even when reserving for another guest. While this allows them to manage the reservation, it results in the reservation being confirmed under the wrong name—that of the email/account holder—rather than the actual guest. This creates confusion for both the hotel staff and the end guest,…
2 votes -
Kiosk Employee check out screen
i like to have the same name screen for employees in the kiosk check in screen also for thre check out. in the check out screen you hav to type in the guest name even in the employee modus
22 votes
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