Mews Payments

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  1. Automatic settlement is a great tool for automating payment collection from guests, however it is not currently possible to apply more than one settlement rule. Properties may rather prefer to add several rules that work together for a custom payment scheme. _For example, take 20% of payment upon creation, 30% one week before arrival, and the remaining 50% on the reservation start date.

    164 votes

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    idea to upvote  ·  14 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  2. Paypal is one of the leading payment systems worldwide. A direct integration with Paypal would enable the support of online money transfers as payments in Mews, providing as an electronic alternative to traditional payment methods.

    95 votes

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    idea to upvote  ·  7 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  3. People are using the same credit card for different profiles (fraudulent bookings). We want to blacklist a credit card.

    70 votes

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    idea to upvote  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  4. We welcome guest that stay more than a week inside our properties. Preauthorizations get cancelled automatically after 7 days which creates an issue for us, in case of broken furnitures in the property or unpaid bills. For this purpose we should be able to create preauthorizations of more than 7 days.

    64 votes

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    4 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello everyone,

    Thanks for the feedback.

    The reason for us holding the 7 days preauthorization is because the usual time frame for holding a pre-authorization before either capture or releasing of the funds can range between 7-14 days from time of processing the pre-auth. Also, the time the pre-authorization is held prior to capture is up to the issuing bank to determine and it’s at the total discretion of the issuing bank, unfortunately.

    But I am moving the feedback to the level of the “idea to upvote” and keeping it open for any additional upvote, discussion, or add on you might have!

    Many thanks,
    Jovana

  5. Slowly the Chinese market is getting bigger and bigger for Dutch hotels. Not only in Amsterdam, but everywhere in the Netherlands. The most used payment solution are Wechatpay and Alipay. This will bring a great improvement in the guest experience.

    62 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  6. Mews sends automatically a charge mail to the mail address in the customer profile (for a physical card). But the card holder may be different e.g. a travel agency) and the customer is not supposed to knox the net price. Therefor it would be helpful to have a tick box on the charge screen: "Do not send charge mail to the client".

    37 votes

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    idea to upvote  ·  0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add notes to CC. So they can label a CC as to not use yet and wait for customer they will use another card

    34 votes

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  8. have the possibility to create custom type of payment.

    33 votes

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    idea to upvote  ·  0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  9. When a booking is made we would like to link it to the reservation the guest made the payment for. Now if a guest makes more bookings we can not see which bookings are paid yet. we can only see what the total amount is

    25 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  10. When a payment is successful, than the guest receives an e-mail to inform him. Many of them than request the invoice for that amount. Please also send the concerning invoice with the e-mail together.

    25 votes

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    2 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  11. At times we have reservations from where at the moment of booking the credit card is valid, however it expires prior of their arrival.
    We cannot accept reservations with an expired credit card since we then cannot collect payment. For security reasons we also do not prefer to take cc over the phone or by email. Is there is a way that the guest can get a notification that when they book their stay with us, the credit card will expire prior of arrival and to use a different card.

    22 votes

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    idea to upvote  ·  0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  12. 21 votes

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    2 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  13. 20 votes

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    idea to upvote  ·  0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add additional External Payment Options:

    Loyalty Card and Gift Card for Chain Hotels

    19 votes

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    idea to upvote  ·  0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  15. "For chains, it is helpful that customer profiles are shared between properties, however some of that data is not always included. Payment card information would be especially helpful to include in shared profiles, as it will keep records more complete and prevent properties for asking guests each time."

    12 votes

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  16. Currently, only online payments should marked in Mews with a badge, however for properties that prefer manual terminal payments, it seems that any payments with a matching identifier appear in a confusing way, as they are then marked with a badge. For this reason, it could be very beneficial to create a more noticeable way to distinguish these two types of payment in Mews.

    12 votes

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    idea to upvote  ·  4 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  17. I'd like to see the balance on the payment window. Include on "Amount" the default payment amount that could be modify if you're not charging the total amount at one time.

    10 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  18. When there is a VCC and guest's credit card on the booking, the accommodation payment that should be charged back to the VCC always seems to be charging the guest's credit card. To be able to assign different credit cards to different payments, or at least just VCC's would avoid a lot of overcharging of guests.

    8 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi everyone,

    I’d like to hear more feedback on this one. Please post a comment of what problem you’re facing with charging VCCs and if you think that will be useful for you and your team.

    Thanks,
    Jovana

  19. With the new EU law coming into place. It would be very helpful to receive an email if a payment is not verified within the 24hours by the guest. (or at least to have the option to opt in/out to receive emails).

    Having to check the finance reports daily is another task that I would like to avoid.

    8 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello, update from the team!
    We will be working very soon on this idea – we will send an email that 3DS has failed to you as a hotel and to the guest. Thank you for the feedback! Expect updates here.

  20. 8 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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