Mews Payments

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  1. We welcome guest that stay more than a week inside our properties. Preauthorizations get cancelled automatically after 7 days which creates an issue for us, in case of broken furnitures in the property or unpaid bills. For this purpose we should be able to create preauthorizations of more than 7 days.

    64 votes

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    4 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello everyone,

    Thanks for the feedback.

    The reason for us holding the 7 days preauthorization is because the usual time frame for holding a pre-authorization before either capture or releasing of the funds can range between 7-14 days from time of processing the pre-auth. Also, the time the pre-authorization is held prior to capture is up to the issuing bank to determine and it’s at the total discretion of the issuing bank, unfortunately.

    But I am moving the feedback to the level of the “idea to upvote” and keeping it open for any additional upvote, discussion, or add on you might have!

    Many thanks,
    Jovana

  2. SOFORT is a common payment method that arranges the transaction between you and your customer. Very popular in Germany, but also in other countries across Europe. Let us know if you're interested in having this payment method directly integrated into Mews Payments.

    3 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  3. When a booking is made we would like to link it to the reservation the guest made the payment for. Now if a guest makes more bookings we can not see which bookings are paid yet. we can only see what the total amount is

    25 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow guests to spread payments using ClearPay & Klarna when making bookings via the distributor.

    Millions of people in the UK alone use ClearPay & Klarna to spread payments over a number of months.

    It would make Mews seem on-trend with consumer trends.

    2 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  5. Slowly the Chinese market is getting bigger and bigger for Dutch hotels. Not only in Amsterdam, but everywhere in the Netherlands. The most used payment solution are Wechatpay and Alipay. This will bring a great improvement in the guest experience.

    62 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  6. have the possibility to create custom type of payment.

    33 votes

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    idea to upvote  ·  0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  7. Currently, if hotels have to change Bank Accounts for their payouts, they need to go through a lengthy process with Support to get this done. If the option is available in Mews directly, we could do it with one click. Of course only finance or admins should have this permission.

    3 votes

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    idea to upvote  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  8. Visible internal notes/tasks inside guests folio billing. So much wasted space. All that space can be used for notes or tasks. Me, personally, i live in billing and i am always there, if you ask me, its the most used window. So i would really love this idea come true. So that all internal notes or tasks about this reservation can be viewed inside billing. Just an idea which i would personally find very useful. Or at least something where we can leave the notes for our colleagues.

    4 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  9. We would like to send a payment confirmation like the ones that are send when a guest paid with their creditcard. Because we also get external payments via our own website with ideal, sofort, wire transfer etc. These guests want to know if their payment has been recieved aswell.

    6 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for the idea!

    Currently, it’s not possible to send a payment request for alternative payment methods. However, we would like to hear more about which payment methods do you miss from our payment requests feature. We are currently working on the development of alternative payment methods, and it will be very helpful to hear your interest.

    Many thanks!
    Jovana

  10. For Mews terminal it would be nice to have the customer receipt data for successful payment printed on customer invoice.
    This could be useful as we would not have to staple the terminal statement to the bill anymore.

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  11. When a payment is successful, than the guest receives an e-mail to inform him. Many of them than request the invoice for that amount. Please also send the concerning invoice with the e-mail together.

    25 votes

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    2 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  12. It would be great to set up other kind of external payments like TWINT or any other type that would be useful for the single properties for their statistics and checks.

    5 votes

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    idea to upvote  ·  0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add additional External Payment Options:

    Loyalty Card and Gift Card for Chain Hotels

    19 votes

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    idea to upvote  ·  0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  14. I'd like to see the balance on the payment window. Include on "Amount" the default payment amount that could be modify if you're not charging the total amount at one time.

    10 votes

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  15. When there is a VCC and guest's credit card on the booking, the accommodation payment that should be charged back to the VCC always seems to be charging the guest's credit card. To be able to assign different credit cards to different payments, or at least just VCC's would avoid a lot of overcharging of guests.

    8 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi everyone,

    I’d like to hear more feedback on this one. Please post a comment of what problem you’re facing with charging VCCs and if you think that will be useful for you and your team.

    Thanks,
    Jovana

  16. 21 votes

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    2 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  17. When there's a failed automatic settlement, a task is put into MEWS. I would like different options just than a task, so I could for example also be notified by email. Also, I would like to change the settings for the desk (adjust the deadline and department for example)

    6 votes

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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  18. At times we have reservations from where at the moment of booking the credit card is valid, however it expires prior of their arrival.
    We cannot accept reservations with an expired credit card since we then cannot collect payment. For security reasons we also do not prefer to take cc over the phone or by email. Is there is a way that the guest can get a notification that when they book their stay with us, the credit card will expire prior of arrival and to use a different card.

    22 votes

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    idea to upvote  ·  0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  19. People are using the same credit card for different profiles (fraudulent bookings). We want to blacklist a credit card.

    70 votes

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    idea to upvote  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  20. Mews sends automatically a charge mail to the mail address in the customer profile (for a physical card). But the card holder may be different e.g. a travel agency) and the customer is not supposed to knox the net price. Therefor it would be helpful to have a tick box on the charge screen: "Do not send charge mail to the client".

    37 votes

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    idea to upvote  ·  0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
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