Please develop auto-fill totals for creating pre-authorizations. Right now, if a guest was to extend or modify their reservation in any way, Mews requires you to literally use a calculator to add up the current authorization(s) and subtract it from what is the new total. This get's really messy when these changes happen multiple times. Having that amount needed field auto-filled would be more accurate, and time effective.5 votes
Even though the idea didn’t have many upvotes, I’d like to hear how many of you have a similar problem?
There is no way to change the status of the Credit card payments though the terminal. For Accounting and controlling reason it is necessairy to manually change the status to settled, such as payments by merchant.7 votes
Thanks for the feedback team! I’ve moved this idea to “idea to upvote”.
In the meantime, what can solve this problem is using our recently launched product – Mews Terminal. This terminal is directly integrated with Mews Merchant, which indicates that all payments will be shown in the correct payment status and you won’t have a problem with its reconciliation.
You can take a closer look at its functionality on our webpage https://www.mews.com/products/terminals
Please add MobilePay as an external payment in Accounting Configuration, as it is frequently used for payment via mobile phone in Denmark.7 votes
Looking for more feedback from all of you!
I need a report that shows me the cash payments in a day and what the items they were charged against2 votes
Would like to hear feedback on this request, how many of you would find it useful?
Looking forward and many thanks!
It would be so much easier to pull the Merchant payout report if the customers name and surname was linked to it. At the moment i have to pull the payment report and reconcile it with the merchant payout report. It takes up a lot of my time7 votes
Looking for more feedback from all of you!
With the new EU law coming into place. It would be very helpful to receive an email if a payment is not verified within the 24hours by the guest. (or at least to have the option to opt in/out to receive emails).
Having to check the finance reports daily is another task that I would like to avoid.8 votes
Hello, update from the team!
We will be working very soon on this idea – we will send an email that 3DS has failed to you as a hotel and to the guest. Thank you for the feedback! Expect updates here.
New idea for upvoting. :)
Add a section to specify third party name on the card used for payment. Having several cards registered to the guest makes it quite difficult to know which company is paying for the stay. Many thanks.4 votes
Looking for more feedback from all of you! Why would this feature be helpful for you, use-cases are the best tool for us :) Thanks!
Add notes to CC. So they can label a CC as to not use yet and wait for customer they will use another card34 votes
When we collect a payment on the payment screen you have an option to add a note, we use this to note down the transaction details room number and the name of the receptionist. sometimes you can make a mistake and put the wrong room number for example, what we would like will be the function to edit that note so when a mistake is made it can be amended.
This information is later used for generating reports and informing the staff during shift changes.
Thank you4 votes
Automatic settlement is a great tool for automating payment collection from guests, however it is not currently possible to apply more than one settlement rule. Properties may rather prefer to add several rules that work together for a custom payment scheme. _For example, take 20% of payment upon creation, 30% one week before arrival, and the remaining 50% on the reservation start date.164 votes
Why virtual credit cards are charged 100% in advance, even if they are free cancellation.
It should charge only 1st night as with the others CC, depending on the settlement rules.
Looking for more feedback from all of you. How would you find this feature? What problems would it solve? Thanks in advance!
Paypal is one of the leading payment systems worldwide. A direct integration with Paypal would enable the support of online money transfers as payments in Mews, providing as an electronic alternative to traditional payment methods.95 votes
Currently, only online payments should marked in Mews with a badge, however for properties that prefer manual terminal payments, it seems that any payments with a matching identifier appear in a confusing way, as they are then marked with a badge. For this reason, it could be very beneficial to create a more noticeable way to distinguish these two types of payment in Mews.12 votes
"For chains, it is helpful that customer profiles are shared between properties, however some of that data is not always included. Payment card information would be especially helpful to include in shared profiles, as it will keep records more complete and prevent properties for asking guests each time."12 votes
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