Mews Payments

Mews Payments

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  1. Currently the bill format is not ideal if you want to send it via post and especially companies complain about the format. The bill is built up with container blocks as it seems, therefore it would be amazing if you could select between different templates.
    Happy to provide an example bill from our CRM, which could be used as a potential template.

    17 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  2. 9 votes

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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  3. In the US, upon arrival the hotel puts hold (pre-authorizes) the guest card for certain amount/night (it's usually a flat rate). They keep the money on hold and when the guest exceeds their spending (restaurant, spa charges etc that they put on their room), the system should then pre-authorize additional amount. It's like credit the hotel holds for the spending of the guest during their stay.

    In other PMS systems you can program the amount either per day (i.e. $50.00 per day on top of the room & tax) or per stay flat rate (i.e. $150.00 per stay). Then, as…

    5 votes

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    4 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  4. Properties in Italy need an ISTAT report. This process can be automated and already is automated in certain regions of Italy. It would make things easier for properties in Umbria if they could also automate this report.

    4 votes

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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  5. SOFORT is a common payment method that arranges the transaction between you and your customer. Very popular in Germany, but also in other countries across Europe. Let us know if you're interested in having this payment method directly integrated into Mews Payments.

    16 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  6. Hello,
    It would save many hotels a lot of time, if you could select many different products at once, instead of having to press on the "cancel" botton in Items. Many hotels has breakfast as a standart product when making a reservation. This has shown to be an issue when there have been made an agreement with a long term guest, who have got the room without breakfast. By adding in a way of cancelling more than 1 item at a time, you would be able to save alot of time.

    10 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  7. Is it possible to set up different tax rules by room type or rate plan? I am not seeing that we can alter our tax settings, but we need this functionality. We have certain third party TA's that are collecting and remitting part of the occupancy tax, so we need the ability to designate which taxes should be applied to any given rate plan and/or room type.

    2 votes

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    idea to upvote  ·  0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  8. Would be great if you could split invoices before issue the invoice. Sometimes guest only prepay a certain amount upfront or have different payment triggers. Would be great if you could enter a percentage or amount of the amount, which should be issued (e.g: 1) issue invoice 50% at the time of booking / 2) 50% a month prior to arrival)

    8 votes

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  9. Allow guests to spread payments using ClearPay & Klarna when making bookings via the distributor.

    Millions of people in the UK alone use ClearPay & Klarna to spread payments over a number of months.

    It would make Mews seem on-trend with consumer trends.

    13 votes

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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  10. Showing a subtotal of the items of one POS booking when you have an invoice containing several POS bookings.

    Problem
    When you print your invoices with a detailed description of the POS booking including all the items, you don’t see the subtotal when you have one or more POS bookings on one invoice. If there is a long invoice and you need to know how much one specific POS booking was, you need to calculate manually how much it is.

    Solution
    Our problem would be solved if subtotals can be added to the invoice per POS booking.

    10 votes

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  11. At the moment this is what happens:
    -The guest makes the reservation.
    -The system sends him the confirmation
    -The system sends a second email where it asks to authorize the payment.

    What happens if the guest does not authorize the payment?

    We can cancel the reservation but if the guest will arrive and we will not have the room available for him we would miss our commitment because he will have in his hands our confirmation.

    On the other side, if the guest will make a no-show and we will charge him, the same guest will have the right to…

    6 votes

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  12. When a rate group is created and the Automatic Deposit Settlement is default in the US, this creates a revenue items for taxation purposes. This is not used in the US and should not be the default setting. The Option of "Automatic Deposit Settlement" is regionally specific and not global. I believe this "Option" should remain an Option and not the default. This really confusing properties that are setting up rate groups. See help guide on this topic: *Note for properties in the United States, Australia and New Zealand: Do not select this feature, as you are not legally required…

    1 vote

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  13. Hello,

    We would like to know how to automatize our preauthorization so that they are all made for example at 5pm on the arrival day. Then we would like to release them after the check-out or at a time on the departure date.

    2 votes

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  14. If a guest books as a prepaid rate, and has insufficient funds on their card, the booking will still go through. please prevent this from happening. or at the VERY least, allow bookings to be changed from Confirmed to Optional until we can contact the guest and arrange an additional payment method or do they can transfer funds to their account.

    1 vote

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  15. no info in the Payments section - created column

    3 votes

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  16. When a booking is made at a rate which is prepaid, currently if the payment method has insufficient funds available, the booking will still be made even thou no payment is taken. Stop booking from being made, if payment method is declined on rates that are prepaid.

    1 vote

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  17. Would be great to be able to see our average rate excluding the commissions. At the moment this needs to be calculated manually.

    1 vote

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  18. Button = Missing! In the Android and IOS view on tablet and mobile phone, the button to move invoice items from one invoice to another is missing! That is why you can never work alone at reception with a tablet or mobile phone> you always need a notebook or a computer?!

    1 vote

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  19. currently we are unable to delete disabled payment cards. it would be nice to be able to do so

    1 vote

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  20. Sending $0.00 payment requests to guests so that their card details can be added to MEWS profile without having to enter them in manually.

    2 votes

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