New idea for upvoting. :)
With the new EU law coming into place. It would be very helpful to receive an email if a payment is not verified within the 24hours by the guest. (or at least to have the option to opt in/out to receive emails).
Having to check the finance reports daily is another task that I would like to avoid.7 votes
Hello, update from the team!
We will be working very soon on this idea – we will send an email that 3DS has failed to you as a hotel and to the guest. Thank you for the feedback! Expect updates here.
Add a section to specify third party name on the card used for payment. Having several cards registered to the guest makes it quite difficult to know which company is paying for the stay. Many thanks.4 votes
Looking for more feedback from all of you! Why would this feature be helpful for you, use-cases are the best tool for us :) Thanks!
The button is to attempting and it happends a lot that staff uses this button to early. No corrections can't be made on the same bill anymore. Please make it possible to chose if you want to use this button or not.8 votes
Even though there’s a privilege for charging cards online, I’ve decided to put this feature in the unlikely section of our ideas. If we see that this feature is something you are very interested in, we will get back to it.
It would be so much easier to pull the Merchant payout report if the customers name and surname was linked to it. At the moment i have to pull the payment report and reconcile it with the merchant payout report. It takes up a lot of my time4 votes
Looking for more feedback from all of you!
View the kind of creditcards (Amex, Mastercard, Visa) on the payout report from the Merchant Balance. And show the total for the costs. So you can check this payout better6 votes
Marked as a new idea!
The payment term of stripe is too long, Elavon offers a service of a better quality for cheaper also concerning the bank charges by card. The duration of funds transfer is between one day to two days. Stripe is between 3 days and 7 days of delay. In addition, credit card customer data is not secure at the same level at stripe (Cayman Islands).
We should have the choice to choose another provider following our place of activity. Currently stripe is the only possible option and the service is not up to the expectations of MEWS customers.4 votes
Thank you for your feedback and opening discussions in the hospitality community.
Unfortunately, now we will not work with this payment provider but certainly, we will let you know once we make a decision and welcome a new one! Thank you once again and hope to hear from you soon on some new exciting ideas!
Add notes to CC. So they can label a CC as to not use yet and wait for customer they will use another card25 votes
Even though the idea was released, due to some technical difficulties, we have stopped working with this type of service. But we will provide a new solution very soon!
When we collect a payment on the payment screen you have an option to add a note, we use this to note down the transaction details room number and the name of the receptionist. sometimes you can make a mistake and put the wrong room number for example, what we would like will be the function to edit that note so when a mistake is made it can be amended.
This information is later used for generating reports and informing the staff during shift changes.
Thank you4 votes
more guests are asking for Meastro and UnionPay CC, more CC more reservations from Distributor or Channels4 votes
Hello again from me!
Following my last update a month ago, I am really happy to announce that thanks to your feedback we’ve enabled China Union Pay for terminal payments as well! You can check out our terminals a bit more in details here – https://www.mews.com/products/terminals
Thanks for always providing best feedback! Keen on hearing from you in some new exciting ideas!
Report that can show break down of credit cards processed via Stripe (visa/mastercard/domestic/internationals etc..)
In Australia and New Zealand international cards are charged higher interchange fees than domestic credit cards. It is useful for our clients here to see the breakdown.6 votes
I am happy to announce that we have started working on card transparency reporting. I would like to hear a bit more about this request, what are your needs in terms of payments reporting?
If you’re interested in having 30 min chat with the product, let me know directly by responding to my email – email@example.com.
Improve the settlement when the booking is created later than the trigger should happen or add your ideas on how we can improve it.20 votes
For offline or online reservations, with balanced bill due to another payment method than CC, the trigger should not try to charge the CC given by the guest.3 votes
Due to the lack of feedback, moving the idea to unlikely to be developed. It can still be upvoted and the priority can change based on your feedback. Thank you all!
Why virtual credit cards are charged 100% in advance, even if they are free cancellation.
It should charge only 1st night as with the others CC, depending on the settlement rules.
Looking for more feedback from all of you. How would you find this feature? What problems would it solve? Thanks in advance!
Many properties prefer to take payment card details at check-in but to then charge all accommodation fees at the time of checkout. Therefore, it is very important that these card details are accurately and securely stored. With the capability to automatically transfer card details to customer profile, properties can help reduce human error and also ensure that guests feel their information is protected.23 votes
Happy to announce that we have launched Mews terminals where you won’t need to ask for a payment card digits! Check out this page https://www.mews.com/products/terminals if you want to know what they are all about!
For pre-orders, you can also access Marketplace, a category named “Payments” and click “See pricing”, choose the type of device and it’s number, click on “Request” and our team will reach out to you! Happy to hear from you, and let us know if any questions arise!
All the best from the Mews team.
Nous avons besoin de créer un paiement par carte WIR. celle-ci n'existe pas dans Mews mais c'est une carte utilisée dans notre zone3 votes
Marked as a new idea and moved to Merchant forum – category ‘Payment Methods’. :)
Paypal is one of the leading payment systems worldwide. A direct integration with Paypal would enable the support of online money transfers as payments in Mews, providing as an electronic alternative to traditional payment methods.76 votes
We are an Accor establishment, and we are working with OGONE, but we do not have any type of payment for this matter. Is it possible to add OGONE VISA, OGONE MASTERCARD and OGONE AMEX for future payments ? Thank youuuu5 votes
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