Regarding the contactless check-out: please make sure the guest do NOT have to pay for himself when booking va OTAs whenever the VCC details are not available / payment not taken as it does not make sense and create complains
Thank you for your input. We have updated the online check-out flow for guests with remaining balance on VCC.
Guests with remaining balance on virtual credit card AND items to be paid upon check-out won’t be able to pay during the online check-out and they will be send to reception.
They will still be able to review their bill in advance and add minibar items (if you have minibar) but they won’t be able to pay with their card, neither with VCC. Guests who has nothing to pay during online check-out can finish the online check-out even though their VCC is not fully charged.
We are closely monitoring the occurrence of cases who cannot proceed via flow. So far it’s very low (2 out of 500 people). In case the occurrence will increase we will come up with more comprehensive solution.
At the moment I suggest to charge all VCC before check-out.
You can read more in our help article: https://help.mews.com/en/articles/4245851-what-is-online-check-out ; “How does it work?”, point nr. 4.
Have a great day,