Guests can only type their name in Latin alphabet in MEWS operator
At present, we can only type Latin alphabet in MEWS operator, so it is difficult for guests who use non apohabetic lunguages to find out their reservaion.
Filippo Vicentini commented
Yes, and even within the Latin alphabet we´re experiencing difficulties with special characters such as ü,ä,ö, which can be quite common in last names. I´ve been informed that replacing the letter with dieresis with one without dieresis works (ü - u), however we need to instruct guests to do so, therefore adding unnecessary complication to the self check-in process.
Even if such characters are not introduced right away in the Operator keyboard, it would also be okay to use a very common rule in German-speaking countries, namely that such characters with dieresis can be written without dieresis and followed by an "e". Müller --> Mueller.