Option to edit or disable mandatory OCI/GDPR mail
We are having a lot of discomfort with the tone of voice and content of the email that gets send out automatically after booking, and thus being the first email that guests receive after they make a booking. The mail starts with "At <PropertyName>, we are dedicated to your leisure..."
This email cannot be disabled, nor can it be edited to OUR tone of voice. As our property isn't actively using online check-ins, this is for our guests a pointless email. (except for the GDPR notification) After this mail, we are still forced to send a confirmation mail, upselling mail and are worried that the conversion will suffer from the amount of mails our guests are receiving. Obviously, we don't want them to feel like we're spamming them.
Please Mews, make it so that we can edit it's content, so we can - for instance - implement our confirmation mail in the OCI/GDPR mail in our(!) property's tone of voice!
Hello from Mews product team!
Good news! You can now request disabling of the “Customer added” email (also known as “Account created”) through our Support.
Based on several feedback sessions with many of you this solution is looking to be the best one (comparing to e.g. email customization).
Thanks for all your inputs.
Marcel Sangers commented
Definitely agree and already requested this for many times
Coen Welter commented
Hi Mews! Any updates abt this idea?
Make the online check in email optional or change the text in the email so guests don't it's mandatory to pay via the link in the email.
It is very confusing.