341 results found
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Show overbookings of room categories in blocks on availability overview
There is a huge problem in Mews when it comes to availability blocks and overbooking.
Right now, if you for example have all existing standard rooms blocked in an availability block, and then there is an overbooking of a standard room, this overbooking will not show on the availability overview. It will just say that the availability for standard rooms is 0, and not -1. So then if you look at the availability overview, it will say for example that we have 0 standard rooms available and 1 superior room, so it looks like we have one room available, but…
1 vote -
turn off "Optional" and "Inquired"
be able to turn off "Optional" and "Inquired" status for reservations. Have it be optional for a property and let the property control whether they want front desk agents to be able to access these statuses. Our property does not. It causes confusion.
2 votes -
Display rates on the timeline
Displaying rates on the timeline makes it very efficient to quote rates and availability to guests who call or walk-in. We had this feature on Think Reservations and it made taking a reservation a breeze.
1 vote -
Check IN Alert
It would be important to have the possibility to generate an alarm pop-up at check in.
Often parcels, letters, messages have to be handed over, the director or supervisor should be called. Such messages make daily life much easier, but they are difficult or impossible to see in the property note or have to be actively searched for.
1 vote -
Adding an information field for product bookings in the Mews booking engine
For example: Adding a time for breakfastreservation. Or if you use a product for dinner table reservation to give the option to inform about time, date and number of people
1 vote -
Ability to add an extra bed adjustment per space category and specific dates
It would be useful if we could set a different price for the extra bed adjustment based on the room category (without having to create different rates for it). Additionally, we would like to be able to set different prices depending on the time of the year (example: extra bed in low season can be cheaper than extra bed in high season).
1 vote -
Prioritize clean rooms in the Room Auto Assignment feature.
Prioritize clean rooms in the Room Auto Assignment feature.
2 votes -
Critical Concern: Mews Not Processing Paid Reservation Changes
CURRENT SYSTEM BEHAVIOUR:
At present, if a guest attempts to modify a paid reservation through any channel — typically an OTA — the changes are not applied in Mews. Instead, we simply receive an email notification stating that Mews was unable to process the requested modifications and we are asked to implement the changes manually.
This approach presents two significant issues:
1.) In many cases, this restriction is unnecessary, as the modification does not impact the reservation's price. For instance, if a guest only updates their smoking preference or changes the name of the person staying at the hotel, it…
1 vote -
Show Rates connected to Segment
Show Rates connected to Segment. We have certain rates with certain segments. When creating a booking and so choosing a segment it should only show rates with that segment.
1 vote -
Notifications About Missed Check-ins
For Mews to alert Users with Push Notifications and banners about Missed Check-ins - especially if certain logical/successive actions are taken on a specific arrival directly but the user never clicked on the C/I button.
1 vote -
Optimize Space Allocation Improvement: Additional Filters
Hotels should be able to optimize space allocation by specific conditions or filters:
-Check Out (make Hskp processes more efficient)
-Group or family reservations
-Floor/Bldg
-Space Features/Preferences
-By Length of Stay and floor selection1 vote -
Modifiable Extra Occupancy fee for derived rates
Right now a derived rate can only add a modifer to the parent for its base rate. It would be great if a derived rate could also have its own extra occupancy fee, modifiable from the parent's.
For example, when deriving a breakfast included rate from a parent rate, one can not presently add a breakfast fee for any extra occupants on the derived rate which means two seperate parent rates have to be created and maintained limiting the usefullness of the derived rate concept.
1 vote -
Group reservations - Change the name of the owner in one click for all rooms
It would be great if it is possible to change the owner of the group reservation in one time/ click of all rooms connected to the group reservation.
At the moment it's only possible to change this per room, instead of all rooms in one.
It would be great if it could be done the same way as that you can change the booker of the reservation.
This would make it a lot easier for us when the contact person of the group reservation changes.6 votes -
Zusatzprodukte
Es ist wichtig, die buchbaren Zusatzprodukte in den Buchungsstrecken individuell anlegen zu können. Wir haben verschiedene Pakete und bieten nicht überall dieselben Zusatzprodukte an oder sie sind in einigen Paketen schon inkludiert. Da diese Auswahl aktuell nicht möglich ist, kommt es immer wieder zu Missverständnissen und Gäste buchen Produkte dazu, die bereits enthalten sind oder für bestimmte Pakete nicht zur Verfügung stehen.
1 vote -
Remove Confirmation Number for Optional Reservations in Emails
Since Optional Reservations are not confirmed reservations - client feels it would be best to not attach a Confirmation reference number in the emails until the customer actively confirms the booking. All main Placeholders associated with Reservation details or Summaries include a Confirmation number - even for Optional Reservations.
Email Templates associated with Optional Booking should only confirm a summary of the reservation details without a confirmation number. Perhaps adding a specific placeholder just for the templates triggered by Optional Reservations could be useful.
3 votes -
Saisonzeiten/season times
Es wäre hilfreich, wenn die Kalendereinträge (z.B. Saisonzeiten) in der Zeitachse direkt unter dem Datum immer sichtbar wären. Aktuell muss man immer auf den kleinen Punkt klicken, um die Eintragung sichtbar zu machen.
It would be helpful if the calendar entries (e.g., season times) were always visible directly below the date on the timeline. Currently, you always have to click on the small dot to make the entry visible.
1 vote -
Managing doubtful customers
When we think that a customer is at risk of not paying, we should be able to change their status to ‘Doubtful customer’ so that we can isolate them. If the customer finally settles the debt, then it is reclassified as a normal customer, and if we know that the customer will not pay, then the invoice must be paid using a ‘Loss’ payment method.
Today there is only a ‘Doubtful debt’ payment method, but this closes the invoice directly, which makes it impossible to monitor the intermediate status of customers who are at risk of not paying. Especially from…
2 votes -
If there is a note on a guest profile in ‘internal’ it would be great if when the profile was opened it alerted the operator.
If there is a note on a guest profile in ‘internal’ it would be great if when the profile was opened it alerted the operator.
It wouldn’t matter is it was automatic or if we had to select ‘alert’
EG – guest is a coeliac, rooms to avoid, comp fizz on next stay, guest likes a bath, dogs name. It can contain, positive, negative and important info that can be transferred onto next booking14 votes -
Set different number of guests per night
I would like to indicate how many guests are staying each of the nights in a reservation. Similar to how you can edit the price of each individual night within the Pricing tab of a reservation, but instead of editing the price, you would like a feature or a way in which to indicate the number of guests on a reservation in each individual night.
1 vote -
Notification when moving a reservation with pet to a pet-free space
Er moet een melding/pop-up komen als je een reservering met hond/huisdier verschuift naar een huisdiervrije accommodatie/kamer.
1 vote
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