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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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292 results found

  1. You should be able to make changes to a reservation after the bill has been closed. This would just create a new separate bill with the extra charge/credit.

    2 votes

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  2. Allowing to duplicate reservations exactly, including rate, products etc.

    120 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. If you want to enter a new reservation, all rate groups and rates appear in the availability display. However, the rate window is not wide enough to display all rates. You have to scroll all the way down to expand the display to the right.
    I would like to see this bar for expanding the rate display above the rates window, ie below "rooms".
    This would also make it easier to see how far to the right you have to drag to see the desired rates

    Wenn man eine neue Reservierung eingeben möchte, erscheinen in der Verfügbarkeitsanzeige alle Ratengruppen und…

    1 vote

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  4. We would like to send our guests as little email as possible. Therefore, it would be great to be able to confirm two bookable services in one mail. For example parking and a room reservation. To avoid having to send to many emails.

    3 votes

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  5. In the timeline, there is no neat separation between different room types leading to mistakes when moving around reservations. It would be helpful to have a gap in between or a thicker line to make the separation more clear.

    2 votes

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  6. From an ops perspective it would be good if we could sort the studios by studio number from top to bottom, instead of being grouped by studio type and then sorted

    2 votes

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  7. Optional reservations should not be confirmable without adding a credit card as guarantee, Big corporations cannot have control of reservations that the clients were able to confirm without a credit card as guarantee this can cause lots of no shows and issues.

    22 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Currently, Mews does not allow sending an automated email before the guest's arrival to request a bank pre-authorization as a guarantee. It is currently possible to realize a pre-authorization but only on the amount of the reservation. So I want to realize a pre-authorization for the booking amount and add the deposit amount, for example 500 euros. Can you add this feature please?

    3 votes

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  9. Many details are visible in the overview field but for us a very important detail is who made the booking.
    This person has the overview and does the follow up.
    Now I have to go to "Action log" which is packed with all kinds of updates often irrelevant to the case and scroll all the way down to the bottom to find the name of the creator.
    I need to know ASAP who made the booking so I know who to ask about the booking.
    Thank you.

    2 votes

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  10. When migrating data from past provider to Mews, allow importing the original creation date of all reservations being migrated to facilitate analysis of the booking pace (comparing booking creation date and guest's arrival date)

    1 vote

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  11. This was already posted before and it got 25 votes. The moderator answered that there is already an 'in person' option but this is not enough as there are more actions that happen 'in person'. As a hotel you want to distinguish between walk-ins and extensions from reservations that both happen in person.

    5 votes

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  12. Tasks Management: certain automated events in Mews create Automated Tasks. Admins would love the option to disable some of the recurring tasks

    Most automated Tasks, except for the Manual Settlement task enabled in the rate group setting, do not currently have the setting to edit/disable the task at will (for example: when payment requests are fulfilled).

    1 vote

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  13. Add a unique icon for a third category of age so in reports, we can easily see the difference between the adults, the kids and the teenagers as for some products, teenagers pay same price as adults but for others they don't so we need this distinct category.

    2 votes

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  14. We are missing a more efficient way to visualize cancellations in the reservation reports. Right now, you can see the cancelled status with a grey color that is not clear enough. Maybe red of a more vivid color.

    8 votes

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  15. It would be an awesome feature, if you could individually select the color of a reservation in the timeline - that would make an overview much easier.

    For example: Two rooms are booked from the same customer. Therefore you can select a specific color for both reservations. Then you can easily recognise bookings in the timeline, that belong together.

    63 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. It would be very useful and beneficial to be able to filter the timeline to show spaces in room number order instead of space order.

    1 vote

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  17. It would be really useful for us to have the ability, in a group reservation, to configure the consumption of products for each day in different ways.
    Example for a 3 night stay:
    - With the first night: consumption of one dinner only
    - With the second night: consumption of breakfast, lunch and supper
    - With the 3rd night: consumption of breakfast, dinner and supper. Plus the consumption of lunch on the morning of departure.
    So, for example, our kitchen team could know the number of products to prepare for each day simply by consulting the Product Report.

    1 vote

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  18. We mostly do team retreats in our location and for those groups, the "booking" is more of a "sales process". They reach out, describing roughly what they want, and we create a first offer for them. Then they usually want some changes, some back and forth and they accept.

    I thought I could easily do this, using "inquiry reservation". So, customer calls and I create a reservation for them with the status inquiry and send them out the reservation, so that they can see the price and details. But now I realized, that when the offer spreads over several Services…

    1 vote

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  19. Adding a mandatory reason for waiving cancellation fees would help with internal auditing and accountability. We have a lot of cases where staff don't remember why the fees were waived and we are losing out on money. Providing this extra option would give the GMs a a good tool to monitor.

    3 votes

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  20. At this time the color in the space time for a departure and an arrival is the same color, it will be great it we can have a different color.

    16 votes

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