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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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75 results found

  1. Need to be able to print a proper summary booking

    -Number of nights and room details
    -Products
    -Total amount
    -Notes

    Display this information bed by bed
    Display total night per date
    Display total product per date
    Add button « Send by email »

    We need to have same informations when we print it and send it by email

    22 votes

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  2. Would be helpful to have a feature for the group summary, that shows how many adults + childen are in the group. Now it shows only total amount of people.
    Thanks!

    17 votes

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    Hello from the Mews product team,

    Thank you for your suggestions and feedback. We are currently researching improvements to group functionality and have updated this request as one to be upvoted by the Mews community.

    Should you have any additional feedback on how we can improve the way you work with groups, please let us know in the comments section.

    Kind regards,
    Aldair

  3. This one is for the developers.

    We have group of between 200 and 300 reservations spread out over 10 days in september. When you load one of the reservations the other 200+ are also loaded.

    This makes every action (checkin, checkout, open bill, close bill yadayada) you need to take is very very slow.

    I suspect the list is loaded synchronously. Maybe it helps if the reservation is loaded asynchronously. I only care about this 1 reservation not about the 200+ others...

    This reservation for example is part of a large group.
    bc66a88b-15c9-478d-bd7c-c418c78d2d87

    15 votes

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    Hello Mewsers,

    Thank you for your feedback, we are currently looking into how Mews handles groups so that we can improve your group experience.

    Should you have further feedback or suggestions for group handling please do let us know. We would be very happy to reach out and organise a discussion on the topic.

    Kind regards,
    Aldair

  4. Hallo,

    I 've got a request that could help big-time ;)

    could you create some sort of flags so that you're able to see a group in the arrival list better? like this: https://bit.ly/31JGaOv

    29 votes

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  5. When a group is arriving where the company is paying for RBT it should be possible to place these reservation all at once on the cashlist to avoid walk outs.
    This should also be possible to have everyone automatically on the cashlist (less work to take someone off then place everyone on who is not allowed to book items to their room)

    13 votes

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  6. We can add products to all reservations simultaneously, but it is not possible to cancel them with one command. With the ability to cancel items from all bookings at the same time, managing stay products will become much more simplified.

    224 votes

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  7. We would like to have a single group registration card that can be printed with all relevant guest details and companion names for a more efficient and quicker check-in process.

    36 votes

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  8. Group booking tables should be improved visually to clarify all enclosed reservation details

    99 votes

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  9. Please make it possible to split group reservations.

    54 votes

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  10. 6 votes

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    Hello Mewsers,

    Thank you for your suggestions and feedback. We are currently researching improvements to group functionality and have updated this request as one to be upvoted by the Mews community.

    In order to assist us with our research we would like to gather additional use cases for groups. Would you be able to share more information with us regarding how you envision a “Group offer calculator” to work?

    Kind regards,
    Aldair

  11. I would like to see the total price of a group reservation in the summary tab

    13 votes

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  12. 12 votes

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  13. 6 votes

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  14. With the notes, it needs to be possible to edit the notes inside of reservations, inside of a group, on a reservation to reservation basis so that multiple reservations can have their notes edited or modified at the same time, while you retain the ability to exclude some reservations which are inside of the group from receiving these notes.

    5 votes

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  15. When we change something in a big group, the loading takes a long time and after some minutes we will receive a time out error. Then we have to change this per 10 rooms, otherwise it's not working as it should be. Our accounting team has the same problems with creating reports requested by his external auditor. It took them 2 days to get the requested reports, due the time out error they had to reduce the timeframe every time. they started for 1 year, and made the time every time smaller.

    6 votes

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