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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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68 results found

  1. We would like the function to copy a reservation with the exact same information as the original booking, that would help a lot with the big bus groups.

    3 votes

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  2. It should be possible to change the room category of a reservation from a block without changing the block. It is critical that for example the Front Desk are able to change room type(by changing the room number), or upgrade easily from the reservation without changing the availability block. This used to be possible, so please bring it back.

    1 vote

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  3. It is not possible to use dynamic rates for availability blocks, only set rates. As some groups or crews have dynamic agreements, this means the hotel can’t set the correct rate for them.

    Since Mews now will work on groups with different release dates etc. (“allotment”) will it be considered to also look into dynamic pricing from availability blocks?

    3 votes

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  4. Currently, after a guest associated with a group block checks in and wants to be moved to a different room type, we have to adjust or add the room type to the block. This is a few added steps for the FD and reservations. I suggest that when the availability block is released then the guest reservations are available to actual inventory opposed to that within the block.

    18 votes

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  5. Be able to personalize the package and value of the product in a block of availability
    The customer want to customize the price of the product per group.
    The value of the meals are negotiated per group

    2 votes

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  6. Often we get attendees that make reservations outside of the group block, usually by human error. It would be ideal if we can edit the rate code or change their rate to a group rate block and then, after changing the code, it automatically changes the room rate to match the group rate, applies the group routing rules, group product rules. I have seen this is all our previous PMS systems, I am confused why its not an option.

    1 vote

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  7. When multiple reservations are selected within the group, users can easily make changes on the "Properties" tab or lock unlocking reservations and there are no warnings given.

    It would be great if there is a small warning saying that the change will be applied to all the selected reservations.

    1 vote

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  8. To be able to assign spaces as correct as possible for a group, there should be an option for feature requests in the availability block. So when you pick up the reservation from the block, it is auto-assigned to the correct space feature. Example: all crew want to have quiet rooms, or all wedding guests should have a sea view. This will be more efficient for the front desk that doesn't have to double check and re-assign spaces, and to make sure the guests get what is ordered without the possibility of human errors.

    6 votes

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  9. Allow group managers and reservation managers to add rooming list to availability blocks. Just add the Rooming List feature that is in the guest reservation under groups to the availability block.

    11 votes

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  10. Group confirmation should have a more simple overview, one line per space category and per single/double use. Each line should have the folloring "tabs"/information: number of rooms, unit price, total pris, VAT. Group bookers asks for a simple overview and not 120 lines for each room.
    This confirmation should be generated in a PDF file and in vertical format.

    5 votes

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  11. We need a group overview where we can see upcoming groups (groups in our case means minimum 10 rooms or more per booking).
    Just an easy overview of all the group (not individual booking) maybe a month ahead. It could be in a report or by similar to timeline.
    The headline per group should be the travel agency name or company name.

    73 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. To expand on the new Group Blocks feature, I would love a simple Group Block Agreement form/report that summarizes the number of rooms blocked, the dates associated with the rooms and the nightly (pre-tax) rooms rate.

    It would have a customizable "terms" section where we can note cancelation policies, block release date etc and have a signature page for the client to sign.

    Right now we have to generate this outside of Mews, which creates additional work. Happy to send you a sample of what we are looking for!

    Thanks for listening!

    17 votes

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    Hello Stacy,


    Thank you very much for sharing your feedback with us. If you are able to share an example, that would be very helpful for us to understand the information you envision being added to a block.


    Which types of groups would you typically add "terms' for? For example corporates or leisure. 

  13. A better and quicker way to name the group different from the booker. Now it is a mess to get it changed properly. It is always switching and the group name cannot be different as the booker of the group on an easy way.

    2 votes

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  14. Enable assigning specific rooms to the group block. Properties should be able to block specific room numbers for the group so that the groups are staying close to each other.

    6 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Is there a way to move one or more bookings from one group to either a new one or another already excising group?
    merge doesn't work as it somehow moves ALL the group bookings even if you only have ticked those that you need to move.
    if not possible, could it be made possible please as sometimes you add a booking by mistake and now you need to cancel it and make again. if the guest is already in-house, that is of course not an option!

    5 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Sometimes rooms are added to a group that do not appear to belong together, or an error occurs and a room is added to a group.

    It would be practical if you could remove rooms from a group. Currently, this is not possible.

    32 votes

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  17. Problem: booker doesn't receive confirmation/option with guest names

    solution:
    -add guest names to the reservation confirmation/option email.
    -create more specific summary export including rooms, names, reservation ID, arrival, departure

    7 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. To be able to allocate a reservation from an existing group to another, or place it in a new group.

    7 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. When creating a new Availability block for a Group, provide a checkmark toggle that allows for booking out of general availability, rather than creating day by day by space category blocks.
    - There are times we provide "rate offers" to groups without any specific room type commitment at all, ie. We'll provide a floating 20% discount on any room types we have available, up until a specific booking cut-off date. There are times we may also offer commission on the rooms that book.

    Voucher codes do not really work for us in these situations either, as they are not fenced…

    9 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Request to increase the Reservation Group Size. The current reservation group size of 500 reservations is not sufficient and is creating operational issues for large-size Hotel Venues.

    2 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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