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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2096 results found

  1. Properties should be able to filter their reservation report by product to measure the production linked to x product

    64 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. If only the reservation manager has access to the Rate Management in Mews, then when employees are changing the rate of the booking, they will not be able to know what was the original price of the rate. They will only see from the action log the original rate and not the original price.

    63 votes

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  3. we wish to be able to set a maximum limit of rooms bookable by a client (absolute limit and limit by room categories) in order to avoid privatization of the establishment, for example.

    63 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. 63 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Be able to see which online check-in reservations have been preauthorized on Reservations report/overview without having to check it on Payments page.

    62 votes

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  6. The revenues generated by financial reports are not including the POS revenue. Those can only be seen down under in "Selling points". Then we have to add or sunstract revenues to know exactly what was generated in total

    62 votes

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  7. 62 votes

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  8. Guests occasionally have a reservation under one booking, followed by another reservation under a different booking number (e.g if they've decided to add another night or have been staying for work and adding another day as a personal expense). Under the current system they need to check out and get their cards recut which isn't a great customer experience, we need to manually allocate the same room for both stays, inform Housekeeping not to clear the room and if they haven't paid in advance, we need to pay extra attention to their billing as it's split over multiple bookings.
    In…

    61 votes

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  9. Stay date restrictions for vouchers

    61 votes

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  10. Please make it possible to split group reservations.

    60 votes

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  11. Make company owned reservations possible.
    It will allow to manage corporate clients more effectively by associating company profiles with reservations.
    Provide a comprehensive view of all bookings associated with a corporate account. As well highly useful for hotels that offer coworking spaces, where companies own a office space.

    59 votes

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  12. The summary of guest balance on the check-out page is pretty nice and allows us to see with a quick glance if the guest has something left to pay when leaving.
    It would be much better if that summary only showed the balance for the current stay and not the future stays of the guest.
    Most of our regulars have dozens of stays booked in advance and the check-out summary shows the total for all of them which is completely irrelevant during check-out.

    59 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. If a reservation is made outside of the Availability Block for there to be a way to add it into the picked up reservations after the fact.

    59 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. There should be a possibilty to round up rates as customors wish. As per example here in Switzerland the smallest coin is CHF 0.05. Some prices, e.g. set up with a percentage off the base rate, are shown as CHF 181.07

    59 votes

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    idea to upvote  ·  Josef Lapka responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. As customers come to check in for their reservations, sometimes your property may have vacant rooms of a higher category. Therefore, notifications for your front of house staff regarding available room categories for an additional price could be a great way to upsell and book your location to full occupancy.

    59 votes

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  16. When orders are placed in Mews, there are often notifications sent for confirmation. However, when orders are canceled, it is more difficult to keep track of this lost revenue. Therefore, when orders are canceled, introduction of a notification e-mail could help properties stay more informed as detail of each cancellation would be available for future statistics and analysis.

    57 votes

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  17. sometimes you need to alert more than one department and/or people of the same task.
    would be handy if you had the opportunity to chose more than one department for the task, or be able to copy it, rather than having to type it all again.

    56 votes

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    3 comments  ·  Other  ·  Admin →
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  18. Please add the possibilty to change the view for the report to a list variant with more filter posibilities: Company, Guest, Room, A-Z etc. just like the accounting report.

    The current form of card view is too ******* the eyes and thus not work enviroment friendly. Since it is for 4 lists in 1.

    55 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. If a guest has booked a rate that is Full board for example(dinner inluded in the rate), the POS has to recognize this and when posting a dinner for example; Mews has to allocate it to the right cost center and hide it from guest bill (because it's included in the rate)

    55 votes

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  20. please add a filter to all reports in order to choose specific number of room types and not only one. or a selection of the floor

    55 votes

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