2097 results found

1. Mews Analytics Timeline View

   Before 25th of October in Mews Analytic properties could see all the dates they set up the report for. However, after 25th the empty lines are hidden and reports is shown only from the Live date in Mews

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   0 comments  ·  Metrics, analytics and insights  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

2. It would be great to have a button to check-in the customer while we are on the bill windows

   I ask for payment at the arrival, once the client has paid I have to close several windows to get to the check-in button. That would be great to have this button just after closing a bill.

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   idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

   Hello from the Mews product team,

   
   

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   
   

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

3. Lock Top & Left headers, provide easier right/left scrolling

   I selected rate management, but this occurs in so many places, reports, availability, reservations rate screen, etc.

   Please lock the top and left headers on any screen that has up/down right/left scrolling available.
   Position the scroll bar directly under the locked top header for easier navigation and indication there is more information off screen.

   The scroll bar is at the bottom of the page, and nothing is locked at the top or right of the page, so when you have to scroll right you completely lose all headers. It becomes very tedious to have to guess where to land, then scroll back up to see if you're on the date you need, and hope that you remember the order of the row to look at, now several columns off screen.

   Another example is on the reservations rate availability screen, there is no indication that more rates are available to the right (off screen) unless you were to scroll all the way to the bottom of space availability just to see.

   Thank you for your consideration.

   I selected rate management, but this occurs in so many places, reports, availability, reservations rate screen, etc.

   Please lock the top and left headers on any screen that has up/down right/left scrolling available.
   Position the scroll bar directly under the locked top header for easier navigation and indication there is more information off screen.

   The scroll bar is at the bottom of the page, and nothing is locked at the top or right of the page, so when you have to scroll right you completely lose all headers. It becomes very tedious to have to guess where to land, then… more

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   0 comments  ·  Revenue management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  Anonymous responded

   Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

4. DEPOSITS ITEM

   Il sistema crea le voci di Deposit (sia positiva che negativa) anche quando non è stato effettuato alcun pagamento!
   Questo porta il conto del cliente automaticamente a zero, ovvero pronto per effettuare il checkout. Il rischio di fraintendimento è elevatissimo!!!!

   The system creates Deposit items (both positive and negative) even when no payment has been made!
   This brings the customer's account to zero automatically.... The risk of misunderstanding is very high !!!!

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   0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  Wendy Tapia responded

   Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

5. Creating Notes in Tasks

   When a note is created in a Reservation there are times that a corresponding Task must be created based upon the notes. These are currently two separate functions.

   Example:
   Note: Wedding Package
   Task: Wedding Package, deliver chilled Champagne, cheese and crackers by 4pm, 6/21/21.

   It would be great if the Note section you had an option to create a corresponding task at the same time. Thereby insuring a specific note is not missed as a Task.

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   idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

   Hello from the Mews product team,

   
   

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   
   

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

6. Managers Flash Report (Statistics, Revenue, Detail Drill Down)

   Would like to see Managers Report with expandable categories like the Accounting Report. Hotels use a Flash Report which is a combination of statistics, revenues broken down by type and often need detail information of the other revenues for their Flash Report. This report is generated daily but also there is a need to see each day in the month format. Some properties want basic information, other more granular. Additional Statistics by Market Segment should be added so all this information is on one page in one place rather than run 3 different reports and manually input into an Excel document.

   Would like to see Managers Report with expandable categories like the Accounting Report. Hotels use a Flash Report which is a combination of statistics, revenues broken down by type and often need detail information of the other revenues for their Flash Report. This report is generated daily but also there is a need to see each day in the month format. Some properties want basic information, other more granular. Additional Statistics by Market Segment should be added so all this information is on one page in one place rather than run 3 different reports and manually input into an Excel… more

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   0 comments  ·  Reports and dashboards  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

7. Direct link/download the api for the Mews App

   Have a link to directly downlad the api for the Mews Application for android and apple phones. As we have company pads and phones and do not want to use our private gmail accounts to access google appsstore.

   tia

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   0 comments  ·  Housekeeping  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

8. stop locking inhouse reservations

   When moving a reservation from one category to another, one must first unlock to change the room category. Then the system assigns the room to a room in that category automatically, then we need to unlock the system again to move the guest to the room which we have already decided to move them to.

   Can th the lock function not lock in when changing room categories as the process is not complete until we move them to the correct room. Or just make it that when you change room category that Mews does not assign any room to the guest.

   The process is at the moment:
   -unlock the reservation
   -change category
   -unlock the reservation (want to remove this)
   -change automatic assigned room to the room which we will give the guest
   -go into housekeeping status and hopefully remember the status of the room it was automatically assigned to as all rooms that has been through this process (even the automatic room that was never going to be used) changes to dirty no matter its prior status. and change them back to the status which they should be.

   When moving a reservation from one category to another, one must first unlock to change the room category. Then the system assigns the room to a room in that category automatically, then we need to unlock the system again to move the guest to the room which we have already decided to move them to.

   Can th the lock function not lock in when changing room categories as the process is not complete until we move them to the correct room. Or just make it that when you change room category that Mews does not assign any room to the… more

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   idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

   Hello from the Mews product team,

   
   

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   
   

   Remember you can share a link to your request so that your colleagues can also upvote your s

9. Moving a reservation and keeping the new rooms status

   When you move a reserveration from one room to another, both rooms become dirty. Is it possible to add an option in stay for the new room (which is inspected)
   to stay inspected.

   That the room that the guest has moved to stays inspected. The prior rooms can stay dirty just the new room keeps it status. As after midnight inspected rooms become clean then dirty after housekeeping intervall. This way we can keep track of linen change and don't have to manually change it after every move.

   Just have as an option if other hotels don't use the system in that way.

   When you move a reserveration from one room to another, both rooms become dirty. Is it possible to add an option in stay for the new room (which is inspected)
   to stay inspected.

   That the room that the guest has moved to stays inspected. The prior rooms can stay dirty just the new room keeps it status. As after midnight inspected rooms become clean then dirty after housekeeping intervall. This way we can keep track of linen change and don't have to manually change it after every move.

   Just have as an option if other hotels don't use the system… more

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   0 comments  ·  Housekeeping  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

   Hello from the Mews product team,

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

10. Service product combining in to lump sum.

    When adding a service product to a booking, if you enter 10 or under as the amount, it will split it in to 10 separate lines which can be moved to different bills if necessary. If you post over 10, it will combine in to 1 lump sum which is less clear and gives VAT rounding differences. Can the limit of 10 be increased to 31 so a whole month of a charge could be created and split in to different lines?

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    0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

11. On the Books Report Summary by Market Segment

    Confirmed, Consumed and Forecasted Revenue, Room Nights and ADR on the books by Market Segment for a specific date span. Example, if I wanted to see on Total On the Books for June and today is June 10, I would select June 1 to June 30 date span. This would show me consumed revenue for the first 9 days and confirmed revenue from June 10 to June 30. Summary Report only. No details other than options to show all Segments or just Transient, Group, House Use, Comp, Out of Order. Total at the Bottom of the report, Days of the Month on the left column.

    This would be very helpful to operations team and revenue management team in forecasting the month end.

    Confirmed, Consumed and Forecasted Revenue, Room Nights and ADR on the books by Market Segment for a specific date span. Example, if I wanted to see on Total On the Books for June and today is June 10, I would select June 1 to June 30 date span. This would show me consumed revenue for the first 9 days and confirmed revenue from June 10 to June 30. Summary Report only. No details other than options to show all Segments or just Transient, Group, House Use, Comp, Out of Order. Total at the Bottom of the report, Days of the… more

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

12. Délogement

    Pouvoir attribuer 2 chambres différentes pour un même séjour lorsque le client doit déloger et donc ne pas faire 2 réservations avec un Check out et un Check in!

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    idea to upvote  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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13. make room categories sticky in availability
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

14. aperçu des réservations

    L'écran "aperçu des réservations" montre les arrivées en commençant par les prénoms et non les noms. Ceci serait plus simple d'avoir les noms des clients EN ENTIER, même sans le prénom!

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    0 comments  ·  Other  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

15. Améliorer les devis pour les groupes

    Les propositions que nous envoyons à nos clients pour les demandes de groupes manquent cruellement de clairté et de précisions.
    Il faudrait travailler sur le sujet.
    Que le client ait un récapitulatif par exemple :
    Par date de séjour du nombre de logements proposé, à quel prix par nuit x le nb de nuits le total TTC et HT
    idem pour les produits annexes.
    date d'option, montant de l'acompte demandé, ou détail des conditions de réservation.

    Je vous remercie bien.

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

16. Kalender toevoegen bij "receptierekening" (= "losse gast" zonder kamer)

    Wij hebben een "receptierekening" aangemaakt waarop wij lopende dingen boeken zoals fietsverhuur, cadeaubonnen verkoop, receptie shop artikelen. Er staan inmiddels heel veel regels op deze rekening. Wij scrollen ons rot. :-) Is het mogelijk om er een kalender aan te hangen. De lopende dingen van die dag zie je in beeld en mocht je iets van een andere dag willen zien dan klik je op het kalendertje om die dag in te kunnen zien.
    Ik hoop dat dit duidelijk genoeg is. Ik heb met Stepan gesproken, hij weet volgens mij wat ik bedoel.

    Succes met deze "opdracht" :-)

    Met vriendelijke groet,

    Yvonne Heerings
    Hotel Lowietje Lisse

    Wij hebben een "receptierekening" aangemaakt waarop wij lopende dingen boeken zoals fietsverhuur, cadeaubonnen verkoop, receptie shop artikelen. Er staan inmiddels heel veel regels op deze rekening. Wij scrollen ons rot. :-) Is het mogelijk om er een kalender aan te hangen. De lopende dingen van die dag zie je in beeld en mocht je iets van een andere dag willen zien dan klik je op het kalendertje om die dag in te kunnen zien.
    Ik hoop dat dit duidelijk genoeg is. Ik heb met Stepan gesproken, hij weet volgens mij wat ik bedoel.

    Succes met deze "opdracht" :-)

    Met vriendelijke… more

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    idea to upvote  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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17. Automatic linking of meals

    Automatic linking of meals based on full board:
    first meal is breakfast on the 2nd day of the stay, last meal is dinner on the day of departure. This doesn't make sense.
    option 1: we choose a standard of first / last meals (for full board stays)
    option 2: set by default by Mews that the first meal is dinner on the first day, and the last meal is lunch on the day of departure (for full board stays).

    For a stay based on half board:
    first meal dinner on the day of arrival, last meal is breakfast on the day of departure.

    Automatic linking of meals based on full board:
    first meal is breakfast on the 2nd day of the stay, last meal is dinner on the day of departure. This doesn't make sense.
    option 1: we choose a standard of first / last meals (for full board stays)
    option 2: set by default by Mews that the first meal is dinner on the first day, and the last meal is lunch on the day of departure (for full board stays).

    For a stay based on half board:
    first meal dinner on the day of arrival, last meal is breakfast on the… more

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    idea to upvote  ·  AdminKsenia Galtsova (Admin, MEWS) responded

    Hello from the Mews product team,

    
    

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    
    

    Kind regards,

    The Mews Team

18. Export or backup Mews configuration settings

    Possibility to export or backup Mews configurations.
    We need a way to get mews configurations saved externally, so we can have a way to verify what was the config in case a user change something and we need to revert (or know how it was before). Thanks

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

19. Multiple UserType and UserGroup in the Json data of key cutter integration

    Being able to have multiple UserTypes and UserGroups would allow us to add common doors on rooms that require it. Right now only one of each is allowed per key cutter resulting in guests needing assistance to check in vs kiosk

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    1 comment  ·  Other  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

20. add possibility to set up self configured criteria in rate groups and rates

    This would be nice, to keep the rate(group) structure simpeler, when working with rate rules and restrictions.

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    0 comments  ·  Revenue management  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.