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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2182 results found

  1. It would be great if the feature for creating reservations directly in the timeline could be made optional and turned on or off in the settings. While this feature has been well received from many of our staff, it is often triggered unintentionally when navigating through the timeline. The possibility to turn it on or off would help our staff by allowing them to customize the handling of the timeline to their preferences.

    2 votes

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  2. Currently, the way room numbers are sorted in Mews is fixed and there is no way to change it quickly. It would be helpful to be able to sort rooms numerically, alphabetically or by floor and to allow for quick changes between these displays for different workflows.

    2 votes

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  3. Hello,

    We would like to be able to add a ''buffer period'' or preparation time between rentals, especially for hourly rentals.

    For example, if a guests rents a bike from 9 to 10am, and my buffer is 1 hour, then it will only be available to rent again from 11 am.

    This will prevent guest overlap if they are a few minutes early or late.

    10 votes

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  4. Create a report that shows space upgrades purchased through Online Check in

    5 votes

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  5. As we also write important information for the check out in the comments, it would be useful if these were also always automatically displayed in the check out report. Currently you have to select them in the filter/options. With every action, however, the selection is always canceled and must be selected again.

    2 votes

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  6. In addition to the “Close paid invoice” checkbox at check-out, offer “Close paid invoice and send by email” as an option. We always send the invoice to private guests by email, but nothing needs to be changed on the invoice and automation would take up a lot of work here.

    4 votes

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  7. It would be useful if you could also see the address when merging the companies and travel agencies. Often there are branches that only differ in their address. This is not apparent from the current comparison.

    Ideally, I could also decide right here whether the address should be transferred. This would avoid the subsequent deletion action because both addresses are currently transferred.

    11 votes

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  8. Currently, the 'manage reservation' screen for groups does not show a summary of the total cost for the group, but only shows the total of each individual reservation.

    With optional reservations, there is no bill added to the 'billing' tab yet, so there is no (easy) way to verify how much the total cost is for the group reservation. This causes difficulties especially when sending out quotes to the guest.

    3 votes

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  9. I would like to indicate how many guests are staying each of the nights in a reservation. Similar to how you can edit the price of each individual night within the Pricing tab of a reservation, but instead of editing the price, you would like a feature or a way in which to indicate the number of guests on a reservation in each individual night.

    1 vote

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  10. Er moet een melding/pop-up komen als je een reservering met hond/huisdier verschuift naar een huisdiervrije accommodatie/kamer.

    1 vote

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  11. Enables you to create filters to highlight all online check-ins and a filter to highlight those that are:

    Inspected
    clean
    dirty
    out of order

    5 votes

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  12. Having a separate mail template for proformas would be useful as the information in the email with proforma attached differs from that of with a regular bill/invoice attached.

    1 vote

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  13. When adding a product to a bill, like a parking fee, it would be good to be able to add a note with the fee to the bill so that the note is also shown on the final invoice. If we for example have group/meeting reservations where everything is going on the same bill, for the customer it is occasionally important to know whose parking fees are actually on the final invoice.

    5 votes

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  14. A filter on allocated spaces to housekeeping, that filter out already assigned spaces. With the one we have now, you can assign the same room to more employeed by a mistake.

    1 vote

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  15. Within "Space configuration" page, I would like the list of space features to be displaying short names and also not listed in new line for each features, but have them in all 1 single line (wrap within the column) to save some space.

    1 vote

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  16. Good evening Mews team

    I request your support to enable the option to export the users created in operational mews, because when you want to perform an audit you have to be copying the data manually 1 to 1 and that makes it tedious.

    The data that the users have is required to be exported in a complete way to be able to have it at hand when required.

    NOTE: I have already performed and reviewed the steps having the admin of mews university and it does not give me this option, therefore I request the enabling.

    Greetings.

    1 vote

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  17. We would like to block the option of adding a Token to a Custom Link - we use the custom Links for passer by's, and would like to block the option of adding a token to this "paymaster" to avoid it to be changed at a later stage.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  18. When a group booking is optional, costs are 0. This way we don't know how many revenue a group is holding. We'd like to see a tentative saldo and a definite saldo. So if a group still needs to be confirmed, we still want to see the costs involved.

    2 votes

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  19. Es wäre sinnvoll und einfacher, wenn man direkt vom Reservierungsbutton aus auch eine Gruppenreservierung / einen Gruppenblock anlegen kann. Der Umweg über den "Verfügbarkeits Blöcke" Bericvht ist sehr umständlich. Auch sollte man den Gruppenblick in der Verfügbarkeitsübersicht sehen können. Zusätzlich sollten Reservierungen die zu einer Gruppen gehören einfach erkennbar sein in der Zeitachse bzw bei den Anreisen, also ohne, dass man in jede Buchung klicken muss und schauen muss, ob diese zu einer Gruppe gehört. Eine Filterung der Anreisen nach Gruppe wäre ebenfalls sinnvoll.

    2 votes

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  20. Ich hätte gerne die Möglichkeit, einer Rate nur ein gewisses Kontingent zuzuordnen.

    Ich habe eine Frühbucher-Rate, möchte diese aber nur für eine begrenzte Anzahl an Zimmern buchbar machen.

    Wir arbeiten mit DIRS als Channelmanager, da konnte ich das als Regel einstellen (schließe diese Rate, wenn weniger als x Zimmer verfügbar sind).

    Sinnvoll wäre es, dies unter den Restriktionen einzutragen.

    Würde mich sehr freuen, wenn dies realisiert würde.

    7 votes

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