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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2171 results found

  1. An employee can only see one bookable service, but not the other. This is useful when there is a management company with lots of different clients/bookable services and everyone has only access to their own bookable service.

    1 vote

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  2. Earlier we were able to see the invoice on the profile with the notification of closed and sent. This now has been moved the report. We do benefit to see on the profile as this can result in sending the invoice again if the Reception are not confident whilst processing the check out procedures. Going to the report is an option but will be time consuming. Having a report is beneficial for management to track and trace on daily folio sending

    1 vote

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  3. It would be helpful if we can select the specific room types we need to assign to a specific rate plan. Currently, we just need to add more restrictions if a room type cannot be sold under a rate plan.

    1 vote

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  4. Hi, we would love to get automatic printed out the fire reports at 3 different time periods during the day (07:00AM, 14:00PM, 22:00PM). Today, we need to print out manually. Great if you can check up this opportunity.

    1 vote

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  5. Would be very useful to have a report in Mews that lists our hotel's most loyal guests, who have stayed/spent the most. This would make it easier to identify the guests e.g. for recognition purposes.

    2 votes

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  6. Pour nos établissements dont la taxe de séjour est paramétrées en produit.

    Lorsque nous déclarons nos taxes de séjour à la ville, nous devons également déclarer les personnes qui en sont exonérées (pour la France cela comprend les mineurs, les hébergements d'urgence, les travailleurs saisonniers, les habitants de la même ville, ect).

    Nous souhaiterions une option "exonération de taxe de séjour" au niveau de la facturation du séjour et que ces clients apparaissent dans un rapport.
    Ceci nous éviterait de devoir tenir un tableur excel alors que nous avons un PMS.

    1 vote

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  7. Displaying the rate (Best rate of the day) on the calendar would save time on two levels:
    1- When making a reservation, it would be possible to inform the customer at a glance about the availability of a room and to communicate the rate of the room.

    2- displaying the rates on the calendar would help to check the correct configuration of the rates and to make changes/adjustments if necessary.

    4 votes

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  8. Do not sell new booking that force to change the room number of future booking with a lock on because the guests wants to have this room number. The property should have the option to decide if the future bookings with a lock on, can limit the availability in the inventory in order to ensure that a client can have the room number he wants.

    1 vote

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  9. Would it be possible to split check-outs based on when they are leaving?
    If you could possibly create some headlines between the check-outs with grouping of times.
    I think it would be very useful

    1 vote

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  10. Modify user permission (Charge Cards online) - It would be good to have our Reception team be able to take payments but not process refunds. This should be done by Management only.

    2 votes

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  11. With a receivable tracking feature in use we had a trackable payment line visible at the PM, to follow how many invoices wasn´t paid as well as the amount of each one, all in one page. This week the feature was removed without proper advices and now we did not found a way to have similar info on screen. Instead to become easier it is now worst. We have a case opened asking for help.

    In case you will not allow to use this receivable tracking feature anymore, is it possible to include a column on dashboard tab to include…

    1 vote

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  12. It would be great to be able to add "responsible person" to a group booking and on the accounting ledger.

    2 votes

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  13. Accounting report: When I generate the accounting report view in detail and export it on excel, We want to be able to see the space in the excel associate the the transaction. The hotel want to be able to have the rate per date for accounting system.

    2 votes

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  14. When adding products from Billing - can you please make the top row static, so it doesn't disappear when you scroll down the list of products.
    Ideally you'd want to add all your products and then switch the Tab from the top to make any Additional changes, instead of scrolling back up.
    This will add some great ease of use quickly!

    1 vote

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  15. It can be cumbersome to filter further on the "Assign" Page (hand icon) when a client has already filtered the service on the "Spaces" Tab (house icon), especially for the number of Spaces we still have to go through in order to select the correct space per that service. Somehow, ALL the spaces are still listed regardless of the filtered services.

    2 votes

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  16. IT and Property Admins are requesting a more robust platform for their permissions where they can manage login audits (for example) for the properties they are running so they can react more urgently and proactively when necessary without needing to involve the Support team as the first plan of action(especially in time-sensitive cases).

    2 votes

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  17. Zurzeit sind nur Reservationsnotizen im Mews-App ersichtlich. Dabei fehlen aber die Notizen vom Gast (z.B. wünscht zwei Kissen). Ist es möglich, dass die Gästenotizen mit der Rubrik "Housekeeping" auch auf der Mews-App hinterlegt sind? Somit muss die Rezeption die Notizen nicht jedesmal kopieren.

    1 vote

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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Admin →
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  18. When you go to manage a reservation, then Properties, then change the arrival or departure date, the "Apply Cancellation Fee" box appear, AND it is already checked. This is incredibly stupid. First, the box is completely useless since even if you were to use it to apply a cancellation fee, it doesn't add the tax. Second, why would you have it automatically checked, when more than 90% of the time there is no need to charge a cancellation fee, including 99.9% of time when you're changing the departure date. So now, when a guest requests to shorten their stay, our…

    1 vote

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  19. A user profile with view-only permissions, where the user can access all information related to reservations but cannot edit it.

    1 vote

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  20. 2 votes

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