2094 results found
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Column of amount invoiced
I would like to be able to see the amounts invoiced/credited. Could you please add a column for amounts invoiced, in the dashboard tab on customer/company section.
3 votes -
Cancel bookable service together with room reservation
Besides the stay service we work with parking and bicycles. For example if the guests books a room including car park, the parking spot will be added as a "parking" service and gets assigned a unique reservation number.
The problem that occurs now is that the room and parking are not linked together; meaning that when the room gets cancelled or amended, the parking spot will stay as it is and will need to be cancelled or amended manually.
We are looking for a way to link the two types of spaces together.
5 votes -
Prevent stayovers when in conflict with house use
House use
We had a "house use" block beginning held after our departure time and before our daily arrival time to perform some essential maintenance. Since then, we have managed to receive a booking the day prior and allows a stayover to the day that we had blocked for 4 hours! We had the house use in place so that we could still receive bookings departing and/or arriving that day but wanted to avoid stayovers. Mews have informed me "the house use is outside of the occupancy times and therefore it is not taken into account."
My request is:
If…1 vote -
Zimmerplan
grössere/kompaktere Ansicht des Zimmerplans auf dem Bildschirm, besser Farbabgrenzung(z.B. 2 Monate angezeigt, aber man sieht trotzdem noch jeden einzelnen Tag) Beispiel: Protel Zimmerplan
2 votes -
email templates
Different email templates (confirmation/ prestay++) for different seasons
Situated in the middle of the mountains of Norway we run very differently summer and winter. Mews is great with giving the customers helpful information before the stay which makes it much easier for us at the reception. But: we need to re-write the templates two - three times per year, adjust them to winter info/ summer info/ autumn info.
Maybe this is special for us, but I wonder if not also bigger hotels could think of adjusting pre-information to seasons like x-mas and summer breaks.
I was looking forward to the…2 votes -
Start/End Date Functionality in Product Rules
We work extensively with product rules in Mews and have encountered a recurring challenge: the inability to define a start and end date for product rules. This limitation creates significant complications, particularly when we need to add or replace products in existing rules.
The Issue:
When a product is added to an existing product rule, it is automatically applied to all future reservations, including those that were created before the change but have not yet been checked in. This means that even though a reservation was made under the old rule, the updated product is applied at check-in, changing the…
3 votes -
Price adjustments of products with date (until... / from.... price)
It would be helpful to be able to work with a date when adjusting the price of products, e.g. City Taxe valid until date xx.xx.xxxx CHF.... from date xx.xx.xxxx CHF ... valid. City taxes are legal requirements that can change from time to time.
1 vote -
Price adjustments of products with date (until... / from.... price)
It would be helpful to be able to work with a date when adjusting the price of products, e.g. City Taxe valid until date xx.xx.xxxx CHF.... from date xx.xx.xxxx CHF ... valid. City taxes are legal requirements that can change from time to time.
1 vote -
Price adjustments of products with date (until... / from.... price)
It would be helpful to be able to work with a date when adjusting the price of products, e.g. City Taxe valid until date xx.xx.xxxx CHF.... from date xx.xx.xxxx CHF ... valid. City taxes are legal requirements that can change from time to time.
1 vote -
assign employees next day
It would be great if it is possible to assign HSK employees in the furture. So you can assign the employees already a day before or even longer. So when a Manager is off or arriving later the employees know where to start.
1 vote -
Add color
Be able on the timeline or in the group booking to put a color to see on timeline when a group is arriving or to see different type of vip is in arrival.
2 votes -
Allow Kiosk Check-in for Dirty Rooms
Enable guests to check in via the kiosk even if the assigned room is still marked as "Dirty" (e.g. early arrival). Add an optional feature to send an SMS to the guest once the room is cleaned and ready, informing them they can now go to the reception or receive their key.
2 votes -
Show number of beds in the Checkout report and the Space status report
We’d like to ask you to include the number of beds or guests in the Check-out report.
We are a hostel, and when the reservation is for a private room, the system counts it as one departure. If we have a Private room - 8 beds, the system counts it as just one bed in the checkout report.
That is a problem for example when we need to know in advance how many beds need to be cleaned to order next week's clean bed linen. If we have 20 single beds, one Private room - 8 beds, one Private room…
3 votes -
No-Shows: Automated Balanced Bill Closure
When a reservation has met the conditions of a "No-show" automatically, there should be a sequence of events for Mews to automatically add (not only) the Cancellation Fee + Payment + balanced Bill Closure at the end.
1 vote -
Origin Logging for All Reservations
We would like to request Origin logging for all reservations.
When reservations are created through a channel manager or via integrations, Mews logs the Origin and Origin ID. However for manually created reservations, Mews does not automatically log the reservation Origin such as Call Center, Email or Phone. As a result, integration partners (such as Lighthouse) receive Mews data files with various blank Origin fields leading to incomplete reporting.
Internal case reference #00450070.
1 vote -
Show notes about the rate in the reservation
It should be possible to do a rate note that follow in a reservation everytime a new reservation is made with the rate. That would make it easier if the company have prefered things or just for invoicing.
1 vote -
Overbooking on a future date affect the availability on the Availability Block on a previous date
When you have a overbooking of a space category in the future, i.e. December, and you are creating an Availability Block on the a previous date, i.e. June, the overbooking reduces the availability of that space category in June as well. The availability calculation strategies diffusive or discrete, should have in consideration the actual dates of the booking in overbooking. To have the availability on the availability block we have to go to that future booking, and change the requested category to a higher space category and then go back to the availability block, so the real availability can be…
1 vote -
pop up warning when extending a reservation when a locked reservation is following the current
When a reservation is modified (eg because the check out date is extended), the room can be locked. However when you are extending this reservation, it is quite possible that you already have a locked reservation blocking the room you are about to extend.
MEWS does not warn you when you are extending the reservation if and when this is the case, hence your perhaps VIP on arrival is moved without anybody being informed.
1 vote -
Booking Engine Zahlungsseite
Bei der Booking Engine sollte für bestimmte Tarifgruppen die Möglichkeit bestehen, dass sie eine Buchung abschliessen können, ohne Angabe einer Kreditkarte. Gerade grössere Firmen mit Vertrag steigen mittlerweile auf Onlinebuchungen um, diese Kunden haben ein Bedürfnis, Reservationen schnell abwickeln zu können. Wenn vertraglich festgelegt ist, dass die Firma den Aufenthalt bezahlt, sollte es möglich sein, die Buchung ohne eine Garantie erstellen zu können.
1 vote -
CHILD SPACES
We would like to be able to put restrictions within specific space categories so that children can not be booked into them - it seems we are not the only buisness requesting for this to be developed within the system.
We have 9 space categories at the hotel, three of which are unsuitable for children due to the set up and lack of space for them (small beds/small rooms).
I feel this is a rather basic option to have within a PMS system, also there should be restrictions in place to prevent families with children to be offered multiple rooms…
1 vote
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