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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2171 results found

  1. Rate Key Requirement:
    It is not possible to leave the rate key field empty, limiting flexibility. We are currently doing a big migration/restructure project and cannot yet delete the old rates but need to wipe the keys in order to reuse them.

    Navigation Limitation:
    Unable to use Command+Click to open a rate in a new tab, which impacts multitasking efficiency.

    Voucher Code Search:
    Searching for voucher codes is harder. Additionally:

    If working on a public voucher setting, after making a change, all filters reset quickly to default, and we need to filter again to public/private.
    Lazy Loading Behavior:

    Deactivating a…

    1 vote

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  2. I wish to be able to have a locked view setting / ghost view when assigning in the morning. This to to let employees see too soon what floors/section they are on.

    Reasons: It could cause unneccisarry stress, we might need to change and they like to plan before work. As employees can use the app in their private phones, they are able to start processing when they shouldn't. And its a help for them to not work, before work. Even thouh we start assigning 1-2h before actual start for all employees.

    So if we, who open and assign, could…

    1 vote

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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Admin →
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  3. We require the ability to customise the colours of buttons, such as "Chat with Us" or "Manage Reservation," within the email templates.

    Currently there is no option other than the default Cobalt Blue.

    This flexibility will enable us to align their design seamlessly with the visual identity of the property's website and overall brand communication.

    1 vote

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  4. A report that shows what commission amounts are due to travel agencies.

    1 vote

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  5. In housekeeping operations, efficiency and planning are key. Currently, housekeepers rely on a “fixed” amount of time per space, depending on the category, features, and other variables. To streamline this process, it would be highly beneficial to introduce a dedicated field within the Space Category settings for allocating the average time required to clean each space type.

    Example Time Allocations:

    Standard Room: 20 minutes
    Junior Suite: 45 minutes
    Shared Dormitory with 6 Beds: 1 hour

    Benefits of This Feature:

    Enhanced Planning: Housekeeping managers can better allocate staff and resources, ensuring optimal coverage during busy periods and more balanced workloads.
    Performance…

    2 votes

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  6. It would be great if the final bill amount was shown in the "bill and invoices" report in order to improve and facilitate viewing.

    1 vote

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  7. Base Rates
    -Ability to add Surcharge on the "Base Rate" via a Relative Value (%)
    -Extend that relative adjustment to the Age Categories
    -Extend that as well to the Dynamic Pricing Overriding functionality.

    Dependent Rates
    - Can we also consider an independent "Relative/Aboslute Dynamic Pricing Overriding" functionality as well for the dependent rates? Right now, they are highly dependable on the modifications made to the base rate.

    3 votes

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  8. We wish to be able to modify or get modify existing reports as well as create or getting new reports created.

    1 vote

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  9. To ensure some employees can not create or edit company details as we do this on management level only, due to credit checks prior to invoicing.

    1 vote

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  10. Enable Hover Functionality for Rate Notes in Reservation Overview

    It would be extremely useful to have the ability to view rate notes in the reservation overview by hovering over the rate name—similar to the functionality that’s already available when creating a reservation. Rate notes often include essential information regarding rate inclusions, restrictions, and conditions that are vital for quick reference.

    Currently, accessing rate notes in the reservation overview requires additional steps, which can disrupt workflow efficiency. Implementing this hover function would make it easier for team members to quickly review important rate details, enhancing both accuracy and response time when…

    1 vote

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  11. Option to Issue Pro Forma Invoices or Invoices with a Percentage Deposit Requirement for Booking Confirmation

    As we establish our group accommodation billing process, we've identified the need to issue pro forma invoices or invoices that specify a deposit amount—such as 33%—to confirm a booking. This functionality is particularly essential for group bookings, where securing reservations often requires a partial payment upfront.

    Currently, Mews does not provide the option to generate an invoice based on a percentage of the booking total. Instead, the system only allows invoicing for the entire amount, which can complicate transactions and discourage early booking confirmations.…

    1 vote

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  12. Email notifications can be a lot to go through especially if you are receiving a lot of daily communications to just one main address.
    It would be helpful to have visual reservation alerts (colorful) come up on the timeline or on the reservation screen in case of failed settlements (for any reason) - especially after check-in.

    1 vote

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  13. Small Bug report: when opening the mail queue items from the dashboard of a guest profile that does not have an email address associated all mail queue items are retrieved (accross all profiles). I guess due to the fact that the SQL Query filters for the email address. Hence when empty all mail queue items are retrieved.
    The system should check if an email address is on file, if not decline to open the mail queue item list giving an error that an email address must be provided.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  14. Routing rule with the following options:

    • The company is responsible and the booker is automatically linked. For groups it would be helpful that all the chosen costs will automatically routed to the same bill. It's not nice that a separate invoice is created for each guest of a group.

    We use this for our invoices with reimbursement of costs. Because the companies want to have a Person who is in charge for the cost and to release the invoice for payment.

    1 vote

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  15. Modify Mews' Clients' Invoicing format to reflect local standards.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  16. (1) Enable notifications specific to products purchased/booked by guests or added by staff to a bill (not just from the OCI flow, but from any time the product is sold).

    (2) Enable a feature that can filter reservations by Products purchased/booked.

    1 vote

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  17. It would be nice to be able to put a limit on how far back users can make reports. For example; with the current payment report a low level user can see all payments and revenue years back. This doesn't make sense to me at all.

    1 vote

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  18. The guest profile has a field for dietary requirements. This will show up in MEWS POS, but for properties that don't use MEWS POS this info is not shown anywhere ( only in the guest profile, but there isn't even a notification that it's filled out). It would be very useful for our conference centre kitchen, if there would be a report that shows the dietary requirements for a specific group/reservation, so for example our cooks know how many vegetarians are in a specific group, and they can pull this info from MEWS, instead of the back office having to…

    1 vote

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  19. Please split the different available reports in the Permissions tab when assinging roles to employees.
    This way we can make several reports, like a reservations report, available for a number of employees who need this while they do not need permission to the Accounting report or Accounting ledger f.e.

    1 vote

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  20. Hello!

    There's a feature in the billing window, to rename the bill, which is very useful. We generally take notes such as voucher numbers to report in the notes of the document to close.
    This feature though, is not available for the main bill, but only for additional bills you create.
    This is kind of a nuissance because you have to move the items to a new bill in order to be able to rename the bill and set all the notes you need.
    It would be great if also the main bill could be renamed.

    Thank you for your…

    1 vote

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