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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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292 results found

  1. Displaying the rate (Best rate of the day) on the calendar would save time on two levels:
    1- When making a reservation, it would be possible to inform the customer at a glance about the availability of a room and to communicate the rate of the room.

    2- displaying the rates on the calendar would help to check the correct configuration of the rates and to make changes/adjustments if necessary.

    1 vote

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  2. Do not sell new booking that force to change the room number of future booking with a lock on because the guests wants to have this room number. The property should have the option to decide if the future bookings with a lock on, can limit the availability in the inventory in order to ensure that a client can have the room number he wants.

    1 vote

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  3. Would it be possible to split check-outs based on when they are leaving?
    If you could possibly create some headlines between the check-outs with grouping of times.
    I think it would be very useful

    1 vote

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  4. When you go to manage a reservation, then Properties, then change the arrival or departure date, the "Apply Cancellation Fee" box appear, AND it is already checked. This is incredibly stupid. First, the box is completely useless since even if you were to use it to apply a cancellation fee, it doesn't add the tax. Second, why would you have it automatically checked, when more than 90% of the time there is no need to charge a cancellation fee, including 99.9% of time when you're changing the departure date. So now, when a guest requests to shorten their stay, our…

    1 vote

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  5. Our operations and guest experience would be so much smoother if tasks were automatically assigned to a specified department when a product is added! Product options currently only automatically assign tasks if a product is added during online check-in. This should be an option when a product is added during any step of the guest journey - either by the guest or by the reservations specialist.

    2 votes

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  6. The option of setting automatic alerts to pop-up during different stages of reservations, such as during check-in, any time you open the reservation, during check-out. The alert text should be customizable, so a user can enter anything there, but also the possibility of adding standard alerts depending on membership level, profile classifications, specific rates, etc.

    4 votes

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  7. Currently, Mews only sends emails to the notifiable reservation sources are "Booking Engine", "Channel Manager" and "Commander.
    It doesn't happen for reservations created via API.
    We would like to add this source and receive notifications about reservations created via API.

    1 vote

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  8. We would like MEWS to automatically apply a CTA at a certain time every day. We are not open 24 hours, so we have to go in daily at 7 pm and apply a CTA. It would be nice if this could be done automatically. Thanks!

    1 vote

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  9. As much as I appreciate the horizontal scrolling functionality and the monthly view, both options fall short when it comes to getting an overview of the booking situation for a few weeks.

    I would like to push the option of reducing the column width when looking at a daily timeline.

    That way we could get a better look at the day by day booking situation for more than a week.
    Considering already having the option to chose between a "default", "comfortable" and "compact" display of the row hights, using the same logic to reduce the column width is just logic…

    1 vote

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  10. Please add the timeline view to the mobile app. Some properties would like to see the timeline on their phones as well since they utilize them often and throughout the day. This feature request came from Erin at Boardwalk Homes Executive Guest Houses & Suites.

    1 vote

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  11. Customer X has booked room category #1. If I manually upgrade him (drag and drop) to a higher category, say #2, then the OTA's availabilities will be updated to reflect this upgrade. Then, If I manually downgrade X in his original requested category the OTA'a availabilities will be once more updated and revert to their original state. However, if X is downgraded not by manual drag and drop but by being "bumped" into his original category through the dragging and dropping of another customer Y onto X's room, then the new availabilities resulting from this bumped downgrade will not be…

    1 vote

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  12. There is a setting in the system to instruct optional and inquired reservations to auto release. To operate a waitlist it would be better to split this instruction so that inquired bookings auto release and optional reservations don't auto release.

    1 vote

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  13. Gender / Nationality / Date of birth by booking

    Could we make madatory for a guest who is booking to fill his Gender / Nationality / Date of birth as well ? Right now he only has to fill his last name, email and phone number.

    We have an all-female-dorm and some men keep booking it for some reasons. Gender with "Woman / Man / Non binary (or diverse?) at the moment of booking could really help us. As it is mandatory for us to have the nationality of the guest as well as his birth date, those could be…

    1 vote

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  14. Calendar within TASKS or AVAILIBILITY BLOCKS:
    when introducting groups providing the arrival date (which is in the future) the departure date does not take into account the arrival time, but it comes back to
    real date. Same happens with tasks

    2 votes

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  15. When products are added because of a package, thus added through a product rule with a rate or rate group as condition, when changing that Rate also the products should be removed.

    14 votes

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  16. Beim Anlegen einer Steuerungsregel, wäre es cool, wenn man direkt auch ein festes verknüpftest Profil zusätzlich zum Verantwortlichen auswählen kann, welches der Abrechnung hinzugefügt wird. Safe clicks.

    2 votes

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  17. Residents can book their stay with an open end date. Guests are staying for more than 1 year at the same property and instead of offering them an end date and another guest can book the same room, they would like to book it for one guest only.

    2 votes

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  18. It would be great if it is possible to change the owner of the group reservation in one time/ click of all rooms connected to the group reservation.
    At the moment it's only possible to change this per room, instead of all rooms in one.
    It would be great if it could be done the same way as that you can change the booker of the reservation.
    This would make it a lot easier for us when the contact person of the group reservation changes.

    1 vote

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  19. Very often the touroperator/agency have a common email they use for bookings. It should be possible to eighter register the same email on several persons, or choose company email to confirm booking,

    15 votes

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  20. Be able to create bookings from dashboard and extending or shortening the stay of a booking.

    13 votes

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