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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2083 results found

  1. Currently, tasks in Mews can only be marked with a deadline and then completed. However, it would be very helpful to have an additional status — such as “In Progress” — to indicate when someone has already started working on a task.

    This would greatly improve team communication and coordination, especially in situations where multiple users might otherwise pick up the same task or wonder whether it’s already being handled.

    Having a clear task lifecycle (e.g. To Do → In Progress → Done) would provide more visibility and reduce confusion.

    4 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  2. When adding a product to a bill, like a parking fee, it would be good to be able to add a note with the fee to the bill so that the note is also shown on the final invoice. If we for example have group/meeting reservations where everything is going on the same bill, for the customer it is occasionally important to know whose parking fees are actually on the final invoice.

    8 votes

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  3. We would love to have a different role options for our housekeeping so that only the houskeeping manager can "check" a room. Everyone else should just be able to put the room to "clean".

    That is not yet possible.

    12 votes

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  4. When moving items to a new bill, it will be great if we could have more options to filter the bills. For example, now, if we were to choose "Another Company" it will show all bills open on that company profile. But when we have hundreds of bills open (especially when created through billing automations), it is very hard to know which one is which. Ability to filter with the associated profile would be very useful.

    4 votes

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  5. Ich hätte gerne die Möglichkeit, einer Rate nur ein gewisses Kontingent zuzuordnen.

    Ich habe eine Frühbucher-Rate, möchte diese aber nur für eine begrenzte Anzahl an Zimmern buchbar machen.

    Wir arbeiten mit DIRS als Channelmanager, da konnte ich das als Regel einstellen (schließe diese Rate, wenn weniger als x Zimmer verfügbar sind).

    Sinnvoll wäre es, dies unter den Restriktionen einzutragen.

    Würde mich sehr freuen, wenn dies realisiert würde.

    8 votes

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  6. To effectively utilize the Availability Blocks section, we need the ability to pick up rooms from a block that has an optional booking status. We often work with call-in allocations, where clients reserve a set number of rooms (e.g., 50) for their participants. As participants book rooms, the booking status changes to "confirmed" once a room is booked for an individual.

    10 votes

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  7. When uploading Group blocks with excel, the system assigns rooms based on Room category, it would be beneficial to assign based on room numbers rather than room category

    14 votes

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  8. Enables you to create filters to highlight all online check-ins and a filter to highlight those that are:

    Inspected
    clean
    dirty
    out of order

    6 votes

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  9. We work extensively with product rules in Mews and have encountered a recurring challenge: the inability to define a start and end date for product rules. This limitation creates significant complications, particularly when we need to add or replace products in existing rules.

    The Issue:

    When a product is added to an existing product rule, it is automatically applied to all future reservations, including those that were created before the change but have not yet been checked in. This means that even though a reservation was made under the old rule, the updated product is applied at check-in, changing the…

    4 votes

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  10. Es wäre hilfreich wenn Sich die Personenanzahl Tagesweise individuell anpassen lassen würde. Somit ist gegeben, dass die Personenanzahl im Haus immer Stimmt und Produkte sich automatisch anpassen. Gerade bei Kurabgabe und Frühstück ist dies entscheiden.

    35 votes

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  11. Currently, it’s not possible to change the rate of an availability block once it’s created. To make any adjustments, the block would need to be deleted and a new one created.

    It would be very helpful to have the option to modify the rate directly without having to delete and recreate the block.:)

    14 votes

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  12. give a user rights to see the time line, without the rights to modify guest and see guest reports

    24 votes

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  13. instead of having to delete one item at a time it should be possible to select more and delete all.

    13 votes

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  14. MEWS is very often asking for Feedback in a small window and asks how likely it is, that I would recommend MEWS regarding to the action I just took.
    I really love MEWS, and like to involve and help.
    I always have to either rate or cancel this window, and if a couple of tasks is going on, or more than one customer is before me, my workflow is really disturbed. It would be lovely if you'd ask not so often or in another way.
    I know it is not really a idea, but I wanted to offer other Mewsers…

    7 votes

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    idea to upvote  ·  2 comments  ·  Other  ·  Admin →
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  15. To have a column for email and telephone number for guests in the reservation report.

    This would make it a quicker process to search up existing members instead of having to open one and one reservation/guest profile to find this information.

    This would save the reception a lot of clicking, searching as well as saving time.

    4 votes

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  16. We would like to be able to mark a Mother Company as a Mother Company, to be able to sort and search only for Mother Companys.
    This Mother Company should not be treated as a regular Company Account, as it is a Master which combines the regular Companys.
    Further we need to be able to differentiate between Mother Companys and regular Companys not only in Mews, but in the API as well.

    23 votes

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  17. Add More conditions to the Product Rules: so users can have even more specific applications. Some of them are:

    Such as the "Creation Date" of reservations. Especially if a new tax/service fee is to be in effect only after/before a certain date.
    Age Categories
    Space Features
    Valid Period of promotion (Voucher)
    Floor Number

    8 votes

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  18. It would be great if there was a simplified report of occupancy that gives only relevant info for staffing planning in hsk.

    For example the graph in the Dashboard is great but to short. If one could showcase this graph for a time i can select and that would make it way faster to make staffing decisions withouth having to read the Availabilty and Occupancy report.

    3 votes

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  19. When we check out guests at the reception, it would be helpful if we could easily display the invoice digitally to the guest before checkout. The idea would be a button that would send the invoice view to a permanently installed iPad/screen for the guest. For example, you could select the right or left screen, and the invoice would then appear there. This could be achieved via a browser window.

    6 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  20. It should be possible to book TIP or expenses.
    Currently, Mews does not recognise this booking type, which means that we have to calculate everything manually and book via detours. This harbours great potential for error.

    Expense postings must be deducted directly from the cash register contents.
    Expenses should therefore not appear in the sales figures.

    34 votes

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