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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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91 results found

  1. Currently, you are unable to extend an availability reservation without adjusting the block itself, or making a new reservation then locking it into the same room. Being able to manually extend a room block reservation behind negotiated day's and rates within the block would be excellent so the guest maintains one reservation throughout their stay.

    34 votes

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  2. When you put in a rate in Availability block the product rule that you have made should for the rate should follow. If I make a Availability block today and put in a rate the product rule for that rate doesn´t follow and I need to make a new product rule for every new block I do.

    6 votes

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  3. When we upload a Group rooming list, at the moment even if all rooms are single rooms the uploaded names will land in the system as Companion. In this way we cannot see the names of the guests staying in the rooms when we look at the timeline for example. It will show the names that the group was picked up under and since we don't always have the rooming list by the time we actually pickup the rooms we use for instance the group name and all rooms will show the Group name as such. In order for the…

    13 votes

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  4. *Group reservations should only have 1 confirmation number!
    *Changing the room breakdown should go easier.
    *You should be able to sort a group list (on room type / arrival date / n° of people in the room)

    31 votes

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  5. The "group by" filter in the reservation report does not differentiate between groups with 1 reservation and those with 3+ reservations. Mews assigns a group reference/name to all regardless of the number of reservations in the group.

    For better group management, we need a more comprehensive group reporting for all corporate/business/conference groups at a property which would aid in easier marketing, financial performance, and reservation management.

    9 votes

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  6. We need the OPTION to pre-allocate rooms in an availability block. By the time we receive some rooming lists and pick-up the beds, other guests have already extended in a room and then ruined exclusivity in a section/floor; or if you sell beds in a hostel, the extensions have led to the availability block guests being split up over multiple different rooms.

    5 votes

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  7. Creating a button where you can easily mark if a group can be invoiced on 1 bill - or if the rooms in the group will pay all separately. Right now all items of all bills have to be moved individually to 1 main bill. Having a button to make these changes with 1 click would save a lot of time!

    22 votes

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  8. Often we get attendees that make reservations outside of the group block, usually by human error. It would be ideal if we can edit the rate code or change their rate to a group rate block and then, after changing the code, it automatically changes the room rate to match the group rate, applies the group routing rules, group product rules. I have seen this is all our previous PMS systems, I am confused why its not an option.

    7 votes

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  9. It would be good if when we enter on a certain customer who has a group booking - to see bookings sorted by groups on the dashboard instead of all the rooms that guests booked for all the upcoming dates - when we have groups sorted on the dashboard then we can choose the group and enter to see all the rooms listed.

    13 votes

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  10. Groups that are currently taking inventory and are contracted but do not have reservations picked up yet, are not being counted as "Sold Rooms" nor is the contracted revenue being accounted for anywhere. The Availability and Occupancy Report shows the group rooms under Confirmed or Optional but ultimately still shows that group inventory under "Free Spaces". Would be useful to see total expected group revenue per group, and for that revenue to be accounted for in the Manager Report.

    12 votes

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  11. Nice to have is the total number of rooms booked in de availability block report/ dashboard

    10 votes

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  12. It should be possible to change the room category of a reservation from a block without changing the block. It is critical that for example the Front Desk are able to change room type(by changing the room number), or upgrade easily from the reservation without changing the availability block. This used to be possible, so please bring it back.

    4 votes

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  13. Excel rooming list must have telephone number field.
    Guest receives a text message by arrival with door code and room number. When the group is 50 people, it is important to be able to load the phone number in rooming list.

    6 votes

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  14. When a group booking is created for lets say 10 rooms, you will get 10 notifications for new bookings.
    It would be very helpful if you could send only one notification "new groupbooking 10 rooms" via the little bell symbol.

    4 votes

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  15. Be able to personalize the package and value of the product in a block of availability
    The customer want to customize the price of the product per group.
    The value of the meals are negotiated per group

    6 votes

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  16. Build a reporting field within the availability block to calculate anticipated revenue after the block has been created.

    26 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. It is not possible to use dynamic rates for availability blocks, only set rates. As some groups or crews have dynamic agreements, this means the hotel can’t set the correct rate for them.

    Since Mews now will work on groups with different release dates etc. (“allotment”) will it be considered to also look into dynamic pricing from availability blocks?

    7 votes

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  18. When multiple reservations are selected within the group, users can easily make changes on the "Properties" tab or lock unlocking reservations and there are no warnings given.

    It would be great if there is a small warning saying that the change will be applied to all the selected reservations.

    4 votes

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  19. Booker sends in a rooming list - this should be able to be uploaded to the block so each room is picked up and a reservation is made to the correct room type

    Also to be able to pull rooming list in a nice format with our exporting unnecessary information. Wedding are always asking for a list of names and dates of who booked in their group

    11 votes

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  20. It would be helpful if files like Confirmations/Contracts could be added to a Block. For most blocks we have seperate contracts that need to be attached to the block on a high level like Dashboard or Block Details. Then all contracts & Documents are on the Master Block and could be easily tracked

    22 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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