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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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188 results found

  1. We have products in resort referred to as Family Eat Free. When exporting the report we need to see how many adults and kids are staying on said product to ensure we honor the correct amount of kids meals vs adult meals. When exporting the guest list, we can only see amount of guests in the room but loose the breakdown seen in the companion column. Need report that include by room number, name, how many adults and kids and what product.

    2 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. It would be really usefull if we could check the number of room night and its ADR per segment, as in the Reservation Report

    8 votes

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    idea to upvote  ·  Bethany Lyons responded

    Thank you for contributing this idea to our forum! I'm setting this as an idea to upvote so other community members can contribute votes. Many thanks, 

    Bethany

  3. In order to reconcile accounting ledger with Sage reports, would it be possible to include guest number (displayed in tab internals of guest profile) and not only guest name?

    1 vote

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. In the action Logs, UTC is used to describe all actions, however this doesn't make sence for our propterty as we use CEST. Therefore we would suggest to use the time where a proptery is located instead of UTC so we don't need to manually calculate the changes each time.

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Mit Eurem Report "Guest-In-House" hab ich leider ziemlich Zeitaufwand, da ich für unsere Etagenfrauen alles manuell ankreuzen muss, welche Zimmer zu reinigen sind und für den Frühstücksservice ankreuzen muss, welche Gäste abreisen oder inhouse Frühstücken kommen, da dieser Report die Zimmer durchmischt nach An-Abreise und Bleibende aufgeführt.
    Uebersichtlicher wäre ein Report wo alle Anreisen, alle Abreisen und alle Bleibenden Gäste auf einem Report unterteilt aufgeführt sind, so wie ich das von base7 kenne. Ich bin überrascht, das so ein Report bei Mews nicht existiert und das erschwert uns erheblich das Arbeiten!!!!!!!!!!!!!!!

    2 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Wir benötigen einen Bericht, welcher täglich automatisch erstellt wird (Export-Zeitpläne) und welcher uns folgende Information gibt:

    1. einen Bericht mit Information: Zimmernummer + Anzahl Personen im Zimmer Weitere Informationen wie Namen oder Adresse dürfen aus Datenschutzgründen nicht auf dem Bericht stehen.

    Der Bericht wird am Abend erstellt und soll alle erwarteten und bereits
    eingecheckten Gäste auflisten.

    Dieser Bericht ist wichtig für den Ernstfall (Evakuierung) durch die Feuerwehr ö.ä.


    1. einen Bericht mit den Informationen: Zimmernummer, Namen, Anzahl Personen, Firma, Produkt Frühstück, Sortiert nach Gruppe.

    Diesen Bericht kann ich erstellen. Wenn ich ihn jedoch als Export-Zeitplan mir zusenden lasse, dann erscheinen zusätzliche Informationen,…

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. It would great to be able to see a report on products, to see how there are booked. In upselling on the OCI, it would be nice to see if people are adding products to their stay during this process, in-order to see if its working or not.

    2 votes

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  8. Properties would like to have an Upsell Report that shows when a room is upsold and if there was incremental revenue or change of rate. Would like to see original rate and new rate on the report. Front Desk has incentive programs based upon number of Upsell and would like to be able to track this in Mews by User.

    3 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Check-in Queue. If a guest arrives but the room is not ready, there should be a function that we can check-in to show they are in the building awaiting on the room.

    4 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. The Availability block report (i.e. once exported to Excel) only outlines the blocks that are in place however it would be great to include further details such as how many rooms are held in each block.

    23 votes

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  11. It will be grate if you could generate in PDF, and print all the grouped reports without details (only the total of each line who are in bold).

    1 vote

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  12. When we compare the Managers report to other reports in Mews reports & analytics & 3rd party systems that are extracting data via the API we see variances between data. We've been advised that the Managers Report is a snapshot report & does not use live data, when reservations change inside the editable window the Snapshot Managers report is not updated.

    The managers report and it's format is great but we suggest having the managers report as a live report which queries the database when ran and returns true/accurate numbers that stack up to the the API output.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. The guest in-house report can print the product details, however, it printing all the guests NOT only the selected the products, can you please advise if we can print the list ONLY with the selected products? I did the filter in the products, but the report still the same listed all guests with or without selected products??Can you make a filter to show only guests with the selected products???
    Now a list is created with all guests in house mentioning the ones having the selected product.

    3 votes

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  14. F&B report that shows andy additional food and beverage spend that is not a product included in a package/filtered by rate

    2 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. To have a View Center from where it’s possible to download the reports from all entities at once. Right now there’s a Dashboard, but not very useful for Finance Department.

    21 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. Make reports also available in readable PDF instead of excel with numerous tabs and columns

    22 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. As a house use, could you please have a new category called " Complementary" on availabity/occupancy report. Today I use a special rate, and I have to go on reservation overvieww and check one by one. In your internal report, we want an occupancy rate, and Average daily rate without Complementaries rooms.

    3 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Hello Mewsers, I think your new availability view is great! It would be even better if you could click directly on the optional reservations and see all reservations staying or arriving in the hotel at that date.

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. I would like to print a report of arrivals from the past which shows the guests ACTUAL check in time. Any report I produce shows the general 3pm arrival time but not the actual time the check in was performed on the system.

    2 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Being able to group segments together for reporting purposes E.g. segment "Negotiated" could include "Negotiated - Leisure", "Negotiated Business" etc.

    2 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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