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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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185 results found

  1. When clicking on Occupancy, and then hovering the cursor over the various cells, there's lots of information show (which is great!)

    It shows 'Customers' but it would be great if this could be further broken down into adults/children/infants. Could this be a possiblity?

    3 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Have a filter in the reservations report for "staying period".

    For example, I want to look at bookings created on 04/10/2021 that are staying between 1st November and 31st November

    3 votes

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  3. Being able to group segments together for reporting purposes E.g. segment "Negotiated" could include "Negotiated - Leisure", "Negotiated Business" etc.

    2 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Currently reservations that are cancelled partly are still counted full in the total room nights in the Reservations Report.

    However the total rooms revenue is only confirmed and optional revenue (with filter confirmed, optional, checked in, checked out selected).

    It would be more clear if the calculations are the same. In my opinion cancelled nights shouldn't be counted if not selected in the filter.

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Hello Mewsers, I think your new availability view is great! It would be even better if you could click directly on the optional reservations and see all reservations staying or arriving in the hotel at that date.

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. In Mews Analytics you now have the ability to save default view. However, in the same screen some properties are using multiple views and have to change the filter settings each time. It would be good to have the ability to have multiple favorite views of reports and not just one per screen.

    3 votes

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  7. When filter for Cancelled reservations in the reservation report, the status cancelled should be ticked when looking for cancelled reservations.

    17 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. A Report for linen change for all stayovers (day of arival +2+2+2+2 ... except changing day = departure day) is needed so housekeeping knows in which rooms the linen needs to be changed. (Accor standard)

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. I would like to be able to run a report of unassigned (unblocked) rooms with date so that I can locate them quickly on the timeline. (& block them)

    2 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Ability to set customized reports as favorites in Manager Analytics. I find the Mews reports very difficult to use, and on my system, it takes very long to change report settings. It would be helpful if we could set reports as standard with the data data we need. Furthermore, have easier to use options to search for specific dates so we can quickly draw data for a particular period. Thank you.

    4 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  11. All departments use different reports and different functions, it would be ideal and save time, if we were able to pin the reports that each person uses or functions to the home screen for each property.

    The advantage is that you can save time going through several drop down menus. as an example I use the Merchant Balance everyday and have to use go through the drop down menu every time.

    3 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion

  12. There should be a report where we can extract the stays that have been shorten or extended in the reservations report

    3 votes

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  13. Matching the Manager report and Accounting report could be difficult as there is no option for a more granular view of the Manager report. Manager report should be expandable same as the Accounting report - have mode Grouped and Detailed so it can be drilled down to actual charges and bills.

    5 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  14. Would like to see Managers Report with expandable categories like the Accounting Report. Hotels use a Flash Report which is a combination of statistics, revenues broken down by type and often need detail information of the other revenues for their Flash Report. This report is generated daily but also there is a need to see each day in the month format. Some properties want basic information, other more granular. Additional Statistics by Market Segment should be added so all this information is on one page in one place rather than run 3 different reports and manually input into an Excel…

    2 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. Confirmed, Consumed and Forecasted Revenue, Room Nights and ADR on the books by Market Segment for a specific date span. Example, if I wanted to see on Total On the Books for June and today is June 10, I would select June 1 to June 30 date span. This would show me consumed revenue for the first 9 days and confirmed revenue from June 10 to June 30. Summary Report only. No details other than options to show all Segments or just Transient, Group, House Use, Comp, Out of Order. Total at the Bottom of the report, Days of the…

    2 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. It would be very convenient to see in the report information about in what currency and how guests paid for certain products. Let's take breakfast for example:

    • How many breakfasts did the guests pay in cash in euros?
    • How many breakfasts did the guests pay in cash in CZK?
    • How many breakfasts did the guests pay with a credit card in euros?
    • How many breakfasts did the guests pay with a credit card in CZK?

    This will be useful for hotels in countries where multiple currencies are used.

    It seems to me that we can add a certain filter to…

    15 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  17. Be able to pull a report by rate plan, by date, by segment and if you have multiple properties by property.

    3 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. Currently just the number of times a product is booked shows. Adding the revenues would be very helpful in revenue strategies.

    7 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. Would like to have the ability to view/export/print a day by day market segment report for a specific date span. This could be for past dates or future dates. This would include only totals, no details or drill down required, of room nights, ADR by market segment. Would also be good to show Period to Date, Year to Date, Period to Date Last Year and YTD Last Year with Summary Totals at the bottom of the report. This would make it easier for property management and revenue management teams to see how they are performing as compared to Last Year.…

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. Guest in house report: put the groups of guests together (per group) that belong together. with a blank line or separated from individual guests. The F&B knows they need tables for 4 of 10 people for dinner or breakfast!

    43 votes

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