110 results found
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Stayovers
Reservations checked in after midnight don’t show as stayovers in the morning. This creates confusion for the housekeeping team as the rooms don’t come up in their Space Sratus report.
Our Housekeeping team assign dirty rooms to Room Attendants from Mews Space Status report.
They view three reports:
Departed or departing
Stayovers
Arrived or arrivingReservations checked in after midnight come under arrived however the guest booked and stayed last night and should receive stay over service.
Thank you
4 votes -
Different colours for the room status for housekeepers
Is it possible to have different colours in the application for ”departed”, ”arriving”, ”arrived” and ”stayover”
For example:
”departed” = green
”arriving”= orange
”arrived” = yellow
”stayover” = blueCurrently, our cleaners easily get confused in a hurry, whether the guest is coming or has left, as all these markings are the same color.
23 votes -
Add comments for housekeepers
Nous utilisons l'application 1check pour gérer les chambres à nettoyer.
Nous avons la possibilité de laisser un commentaire pour la femme de chambre.
Actuellement MEws envoie à 1check le commentaire laissé dans la partie NOTE de MEWS.
Le problème c'est que MEWS ne différencie pas le commentaire pour la reception ou le commentaire pour la partie MENAGE.Il faudrait avoir une case où l'on peut laisser un commentaire uniquement à l'attention de le femme de chambre : exemple : 2 lits
0 votes -
Allow Next Day Visual in Mews Housekeeping App
Our Back of House staff needs the ability to see next-day activities in the Mews Operations app so that staff doesn't need to access the Mews Commander Dashboard on a laptop or phone when looking forward outside of today's operations.
26 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Task against employee (Mobile App)
Being able to create a task against an employee in the mobile app.
Now you have to edit the task in the webinterface after you created it in the app.4 votes -
Add voice massages in the internal Chat
Option to add voice massages into the internal chat.
People who speak multiple languages cannot write all words. This way you can simply send a short message with less hassle
4 votes -
Complex Nested Rooms
If 3 rooms can be sold as AB, BC, and ABC, we currently cannot allow for multiple parent rooms (blocking AB and BC from BOTH being sold)
1 vote -
Notification of check out in the Mews app
Dear Mews Development Team,
Our Housekeeping team had a request/idea for the mobile application.
At the moment they have to refresh the application and look frequently whether a room has left.
Would it be possible to integrate a notification or pop up in the application that notifies them when the reception does a check out?
Thank you for your help.
Kind regards,
M. Bence NAGY
Rooms Division Manager
Hotel Restaurant Rivage Lutry40 votes -
Improve housekeeping App data
Why do you have a housekeeping app where you still need to pull a manual report for all the details? Can we have the fields in the housekeeping report added to the app so you can see how the rooms need to be set up for the next guest in terms of guest notes and the number of occupancies from a family of 4 to 2 people in the room, then help assist if the sofa bed would need to be put away.
21 votes -
Show products
In the mews app, show the product items that are within the system so that housekeeping knows what to add, a bottle of champagne for example.
It would be even greater if we would have a setting per product to what we would like to show in the app. Breakfast for example would not be relevant to housekeeping.
6 votes -
Show spaces where housekeeping staff are working
Option to mark the room, where HSK is currently in. So Front office can see where HSK is currently in and the Manager knows wehere they are (especially if they have more houses / villas or so on one property)
3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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'last let' Out of Service/Out of Order rooms also being able to be dirty/clean/inspected
Currently rooms have to be either:
1) Dirty
2) Clean
3) Inspected
4) Out of Service
5) Out of OrderHowever, some rooms may be Out of Service for a 'last let' reason and therefore may be Inspected and ready to go (but the team want to be aware that these rooms should only be used last). I think Out of Service and Out of Order should be separate room statuses and can be stackable with the clean state of the room.
25 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Set Legionella offset change from 7 to 5 days
Would it be possible to change the offset for the Legionella status from 7 to 5 days?
Bureau de Wit writes that a report must be made within 5 or 6 days so that flushing can be carried out early and at the latest within 7 days.
This is required by law in accordance with - NEN 1006+A1:2018. This is the same for every hotel in the Netherlands. So automatically a notification after 5 or 6 days. Then you still have time to rinse in time.
9 votes -
Houskeeping can use the app to flag the room not to be cleaned
The functionality is already in Mews: it is used by the Hotels for Trees integration. In the Mews app housekeeping can click a button to tell the reception that the room has not been cleaned because the customer asked not to clean the room. The button is an icon of a doorhanger on it. When they click it the room status of this room has the same doorhanger icon next to it. We are using this integration in one of our hotels. The operational benefits of having this button for all our hotels would be immense. This way we know…
7 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Auto assign of housekeeping based on rules
The customer wants to auto assign or split HSKP tasks by the attendants automatically based on rules.
6 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Daily housekeeping report
Dear Madam, dear Sir,
We are currentely unable to have a clear daily housekeeping report.
We need the following informations to be displayed in addition to the current informations.
State of the rooms : Free and clean / Departure / Stayover.
Today, we are unable to have these informations in our report, we have to check everyy room one by one to define the correct state, which can take us lot of time and effort.
Looking forward for your answer.
Regards
Anis AISSAOUI
Front desk manager40 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Housekeeping Prioritisation List
Ability to allocate the specific rooms in order of cleaning priority
3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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reservation report including internal use
When creating the reservation report each day, there are always the "internal use" rooms to be put on by hand - and therefore, of course could be forgotten....
It would be helpful, if these rooms also would be on this report automatically - like they also show up on the list "guests in house" by downloading to excel.
...and why they are not shown on the dashboard as arrivals or departures?
2 votes -
create task against room (from Mews App)
being able to create a task against a room/space for maintenance & reporting purposes
17 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Plan weekly housekeeping in MEWS directly
Nice improvement, for us its not fully what we need yet. We have every 7 days a cleaning but in case someone stays 9 days it would be great if the system can smartly plan or you can manually move the cleaning to specific days. e.g. for the 9 days plan it in the middle in the stay.Nice improvement, for us its not fully what we need yet. We have every 7 days a cleaning but in case someone stays 9 days it would be great if the system can smartly plan or you can manually move the cleaning to…
14 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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