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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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456 results found

  1. It would be nice if you could export the payout report or create an export schedule.
    Gladly exported as PDF but also as Excel.

    4 votes

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  2. We have a lot of guest visiting from Belgium. Would be great if they could pay with Bankcontact and Sofort. We hear from a lot of guest that they would prefer to use this payment method.

    4 votes

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  3. We want to have an option to block the entry of a free adjustment when adding a product to an invoice.

    This is to ensure that users only use predefined products to invoice/reimburse, so that accounting information is coherent.

    Indeed, by nature a free adjustment is not linked to a product and therefore not linked to a specific accounting category.

    What is the problematic use case?
    When we invoice/reimburse a product, our teams need to invoice an existing product so that the correct accounting category passes through our accounting interface (api).
    But users make the mistake of refunding a free…

    1 vote

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  4. As of now, sometimes the balance is visible on the Smart Window and sometimes it is not. Usually the reservations that come from an OTA do not have the balance visible on the Smart Window, created the additional unnecessary steps of clicking to arrive at the Billing tab. Please do what needs to be done for ALL reservations, including OTAs, to have the balance visible on the Smart Window. Thank you!

    1 vote

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  5. We work in a multi currency environment (BRUSSELS). We accept CHF and EUR + others. However when we click in the billing tab on "cash payment" it will automatically jump on CHF which creates a lot of human mistakes as obviously most payments here are made in EUR. We should have the option to put an order on the different currencies and not have them appear chronologically.

    7 votes

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  6. In a previous version of MEWS, we could add a Company address which was then added to the Invoice. A guest would then request the name of a company in which they could then reclaim/issue to the company. This information was clear on the Invoice under "Customer".
    With a new update of MEWS, unfortunately this option has been taken away and there is now "Associated with". On the invoice, the "customer" is the Guests name and address and the company is now under "Associated with".

    In Germany, this an issue, as when Guests claim their expenses, the Invoice reads with…

    28 votes

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  7. Hi,

    Mews implemented a new scrollbar in the middle for billing. I find this unnecessary as we already have a task bar. Visually it looks terrible and functionally it does nothing.

    I'm requesting to remove this feature.

    2 votes

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  8. Exclude additional guests from being included in the statistics. Only consider the head guest for calculating the percentage of successful guest statistics. In cases where there are multiple people (e.g., 4 guests) in a room and they update their names, it's unlikely that we will have all the details for each individual. Therefore, the main or head guest is the crucial one to be recorded, currently, you are making it challenging for us to track the completion status for all head guests.

    1 vote

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  9. At the moment, MEWS only has the option of "Overridable prices". It would be great to have a "Discount" option where we can apply certain discounts to items of the choice (in percentages that will reflect to the amount). Connected to this, a report for all discounts given would be a good addition.

    2 votes

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  10. At the moment Mews only has a template when you send an invoice that thanks the guest for their stay, however the same are sent as reminder which then often get ignored by debtors.

    The option to create more standard emails, to create for example a different template for reminders of invoices would be a useful tool to improve the management from within Mews.

    38 votes

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  11. I like that bonus points are added to the accounting ledger. But I would very much like it to be updated so that these come chronologically by date. There will be a lot of scrolling to find the way when something is written there, you have not paid off because it is no longer shown on the guest's bill directly.

    1 vote

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  12. Management Accounting Software enables co-ownership management models where portions of an entire operation (Resort, Hotel, etc.) have different owners. The operators are generally management companies who need to justify the business model and revenue and expenditures to the body corporate.

    Trust accounting while a visibly similar model, is further regulated and operates under a strict set of laws. The origin of modern Trust Accounting legislation as it pertains to the Accommodation industry was codified by the Queensland Government since the 1960s and has been largely replicated in regions and countries where legislation is expected.

    Within Australia, Trust Accounting is a…

    11 votes

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  13. I don't want to send confirmation emails to 3rd party OTA's. They send through the 3rd part platform and may show a rate code which is a violation of the agreement between hotels and OTA's. Example: Expedia collect - the commission is taken from the room rate, so what the guest sees is lower than what the guest pays. This causes issues as the guest will be confused and disgruntled thinking they somehow are getting overcharged by Expedia.

    Also, some tour operators also don't want a guest to see the rate, and will cancel a contract due to sharing the…

    5 votes

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  14. We have got request from our customers that we would be possible to update the company information after the guest have checked in. They perceive that the system is inflexible in that way.

    Quote: Must be a weird system where a hotel cannot add billing information...

    1 vote

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  15. PURO Hotels need to enable new source for CURRENCY EXCHANGES, they need to work with both EUR and PZL but the source for the exchange rate between these 2 currencies needs to be POLISH NATIONAL BANK, this is not an option right now on the actual integration
    Customer would also be happy if we can create endpoint to manually update the Exchange rate via API

    2 votes

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  16. Show company/agent added to booking in the billing screen

    2 votes

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  17. Let properties own Stripe account to integrate in mews to collect prepayments via other payment options (EPS, Klarna, SEPA etc.)

    4 votes

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  18. The rebate on the cancellation fee option in stay settings is not assigned to the cancellation fee category, but to the stay category if "Additional expense rebate" is not set.

    1 vote

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  19. Currently to get to the details section of a booking you have to click on the booking, move the mouse, and click detail.
    We should be able to just double-click the booking on the timeline and go directly into the details of the booking.

    26 votes

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  20. I know this was brought up before

    Many Companies will not pay a proforma or a bill preview - we need to issue an invoice but without closing the bill.

    Why? Sometimes groups are still in house - sometimes we are asking for prepayment

    1 vote

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