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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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456 results found

  1. Bluserena needs caparra to be available in order to use it as pre payment for stays and VAT on caparra should come across as 0 as the VAT is calculated in the whole stay at the end so the deposit would be wrong as it calculates the VAT as 10%

    2 votes

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  2. At the moment, the invoice disappears under the billing tab for the guest reservation when you transfer it to another customer card/group.
    This means that you need to go to the items-tab under the reservation and from there go to the bill that the cost is on.
    When there are larger invoices that need to be reviewed and moved around, you need to use CTRL+F, which doesn't really work the majority of the time.

    It would have been smoother if it was possible to see the cost on the guest's reservation even if it is not the bill associate.
    Also…

    1 vote

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  3. In het rebates- en opboekingen rapport zien we graag een optie om dit per afdeling die de (tegen)boeking heeft gedaan) te filteren.

    1 vote

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  4. In order to better manage / reconcile: External Payments (domestic payment cards/cc, e.g.) and Commissions Payable - flexibility to set 'Automatically Create an Accounts Receivable entry' would add value to Accounting teams worldwide.

    1 vote

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  5. When potential clients are choosing to confirm a reservation via Optional booking quote, they are not directed to input thier credit card. They have to search for this feature. The PMS does not require a credit card to confirm these reservations leaving more follow up work on operations and creates confusion for the guest. Autofill the guests credit card to confirm the reservation would alleaviate a lot of head aches.

    1 vote

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  6. Finding a method to conceal the "space number" on invoices for future arrivals would be beneficial, particularly when a bill/invoice must be issued before the arrival date. An option to choose "Future Arrival" before emailing guests could prevent the premature disclosure of the assigned space.

    8 votes

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  7. Es wäre dringend notwendig eine Möglichkeit zu haben Produkte nur intern vom Gesamtbetrag abzusplitten für die Buchhaltung.
    Beispiel: Zimmerpreis 150 EUR, davon sind anteilig 30 EUR Frühstück. Diese 30 EUR müssten automatisch im Hintergrund abgesplittet werden und in die Buchhaltungskategorie z.B. Food & Beverage gebucht werden ohne das dies für den Gast ersichtlich ist. Derzeit müssen wir ein Produkt aufsetzten und ein Ausgleichsprodukt dafür aufsetzten, damit es korrekt für die Buchhaltung verbucht wird.

    1 vote

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  8. Could there be an option to automatically send the invoices after issuing them? The same option exists with normal bills, and it would be great as sometimes people forget and then we are waiting for our money.

    1 vote

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  9. As a hotel, we offer our partners overnight stays as sponsorship for an event.
    We would like to have this payment method among the external payment options.

    2 votes

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  10. Adding this to the API will ensure that the correct name will be added in the invoice when we close the bills automatically.
    It will allow us to be more efficient, avoid changes and manual work.

    57 votes

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  11. It would be very helpful if you could put an extra column in the accounting ledger what the status is of this reservation. Every booking has the unresolved status even if they are still checked in. We would like to see if a booking is "past"before you click on it. Or only the reservations which are in the past have the unresolved status. Now we have a big list of reservations we have to click on first to see if it is in the past to close the bill.
    Thank you.

    1 vote

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  12. add a checkbox on the reservation screen auto send receipt on checkout.
    The front desk employees need a button(macro) send detailed bill by email, because we received a lot of requestd by email to get thus.

    1 vote

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  13. see the room rate for long term stays without creating any guest profile or reservation. The guest change his idea to make a reservation

    1 vote

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  14. Hi, we need to filter by last name, but the export only contains first and last name in one cell, so we can only filter by first name.
    It couldn´t be to difficult to make a change, couldn´t it?

    15 votes

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  15. Hello MEWS UserVoice Community,

    we urgently need a report for our company that clearly shows the turnover/revenue. The report should be generated daily at ~ 08:00 and ideally be sent automatically by e-mail to a fixed group of users. The following information must be visible on it:

    SALES BY OUTLETS
    - Hotel & Lodging
    - Gastronomy and its sub-outlets (restaurant, day bar, rooftop bar, banquet, etc.)
    - Wellness & Spa
    - Other

    REVENUE BY TIME (here using the example of gastronomy)
    - Breakfast
    - Lunch
    - Dinner

    SALES BY PRODUCT GROUPS (here using the example of gastronomy)
    - FOOD
    -…

    1 vote

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  16. We are trying to set up our group accommodation billing. We would like to be able to send a proforma invoice or invoice, which shows a 25% deposit due to secure the booking.
    At the moment Mews does not offer the possibility to issue an invoice for a percentage of the amount, and i think this would be really useful to develop

    6 votes

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  17. It should be possible to book TIP or expenses.
    Currently, Mews does not recognise this booking type, which means that we have to calculate everything manually and book via detours. This harbours great potential for error.

    Expense postings must be deducted directly from the cash register contents.
    Expenses should therefore not appear in the sales figures.

    25 votes

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  18. Currently, the Associated profile's address is visibly compacted on the bill > we believe it is to save space on the header and is presented as follow:

    Adress: Address line 1, Adress Line 2
    City, Postal Code, Country

    However, it would be preferable to keep the "standard billing format" just perhaps make it appear smaller. And, perhaps it can also occupy a bigger space when the customer address is not completed so the standard below is not lost.

    Furthermore, the standard billing formatting should be as noted below:

    Address:
    Name
    Street #
    Postal Code + TOWN/CITY (same Line)
    Country

    1 vote

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  19. Hello,

    When we have a paymaster account and the customer has several bills linked to his account, we change the name of the bill, but they are not placed in alphabetical order, is it possible to do this? and/or have the option to drag and drop the order of them?

    When we choose sort by month, it only changes the order in each bill, it would have been nice to have an alternative where we can sort everything on one customer by month, even if it is in different bills. Just need it for a better overview.

    3 votes

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  20. Serait il possible d'afficher un total pour chaque département sur les factures des clients.
    Nous avons plusieurs départements sur les factures lors d'évènements et nous devons faire les totaux à la main et sur de grosses facture c'est un peut long.

    1 vote

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