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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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447 results found

  1. Having the option to include Companions on the invoices. This is ideal for when we have multiple guests inside 1x space, and critical for Companies who require the entire guest list to be recorded on their invoices.

    1 vote

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  2. Wenn ein Geschäftsreisender seine Firmenadresse auf der Rechnung benötigt, dann muss erst die Zahlung über seine Kartei am Terminal erfolgen und dann können wir erst die Firma in der Rechnung hinterlegen. Es wäre besser, wenn auch über die Firmenkartei Zahungen über das Terminal getätigt werden könnten.

    1 vote

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  3. It would be great if the final bill amount was shown in the "bill and invoices" report in order to improve and facilitate viewing.

    1 vote

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  4. Option to Issue Pro Forma Invoices or Invoices with a Percentage Deposit Requirement for Booking Confirmation

    As we establish our group accommodation billing process, we've identified the need to issue pro forma invoices or invoices that specify a deposit amount—such as 33%—to confirm a booking. This functionality is particularly essential for group bookings, where securing reservations often requires a partial payment upfront.

    Currently, Mews does not provide the option to generate an invoice based on a percentage of the booking total. Instead, the system only allows invoicing for the entire amount, which can complicate transactions and discourage early booking confirmations.…

    1 vote

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  5. Routing rule with the following options:

    • The company is responsible and the booker is automatically linked. For groups it would be helpful that all the chosen costs will automatically routed to the same bill. It's not nice that a separate invoice is created for each guest of a group.

    We use this for our invoices with reimbursement of costs. Because the companies want to have a Person who is in charge for the cost and to release the invoice for payment.

    1 vote

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  6. Hello!

    There's a feature in the billing window, to rename the bill, which is very useful. We generally take notes such as voucher numbers to report in the notes of the document to close.
    This feature though, is not available for the main bill, but only for additional bills you create.
    This is kind of a nuissance because you have to move the items to a new bill in order to be able to rename the bill and set all the notes you need.
    It would be great if also the main bill could be renamed.

    Thank you for your…

    1 vote

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  7. With a receivable tracking feature in use we had a trackable payment line visible at the PM, to follow how many invoices wasn´t paid as well as the amount of each one, all in one page. This week the feature was removed without proper advices and now we did not found a way to have similar info on screen. Instead to become easier it is now worst. We have a case opened asking for help.

    In case you will not allow to use this receivable tracking feature anymore, is it possible to include a column on dashboard tab to include…

    1 vote

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  8. When adding products from Billing - can you please make the top row static, so it doesn't disappear when you scroll down the list of products.
    Ideally you'd want to add all your products and then switch the Tab from the top to make any Additional changes, instead of scrolling back up.
    This will add some great ease of use quickly!

    1 vote

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  9. On bill > [+] Add Product > It would be useful to eventually add a "currency" field to change the currency of the product for those environments accepting multiple currencies.

    At this time, one has to create multiple products to reflect a distinct currency in their settings.

    2 votes

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  10. In the account ledger, Strawberry bonus withdrawals must be sorted with past due billings first. Now it is all mixed, making it time consuming to close the past bills.
    Also it would be helpful if you expand the bills, it did not collapse everytime you close one bill.
    Last, when closing a bill you automatically go back to the top, not staying wherever you were working in the account.

    1 vote

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  11. To remove the room number from the pro-forma invoice and instead just leave the room category.

    2 votes

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  12. We've explored various reports in Mews with different settings to see if it's possible to extract the tax code in addition to the tax rate. Unfortunately, we couldn't find a way to do this.

    Having access to tax codes in reports is essential for maintaining accurate records and ensuring compliance, especially when tax codes change within Mews. It allows us to track which revenue has been taxed with which tax code, providing better control and transparency for accounting and auditing purposes.

    Is it possible to add the ability to include the tax code in existing reports in Mews, such as…

    1 vote

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  13. Create multiple footers/templated for invoices and being able to select the correct template before closing and sending the invoite

    2 votes

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  14. Would be great if you have the option to set up the default view of your invoices instead of choosing a different one you want at every time you print an invoice

    2 votes

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  15. 37 votes

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  16. On Expedia Collect and Airbnb bookings, the OTA collects the occupancy tax (city tax) and not the property. It therefore requires us to make some unfortunate accounting adjustments at the end of each month.

    We would need to be able to choose which taxes apply to Travel Agents.

    1 vote

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  17. We see that items on bill 13947 are ordered in a way that we don’t understand. Can you provide some clarification on this? Property wants to order items by date. Since the date sorting in the billing screen is not in order, the bill cannot be printed in date order.

    The issue occurs when bills are imported from Lightspeed, I think? I am not entirely sure on this but it seems to be the case.

    AFAIK we don’t have any ordering on bill items level.
    Therefore this is a feature request

    1 vote

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  18. there are too many clicks considering how often we do this and having to go back to click check out after sending an invoice is super annoying and can often mean forgetting. Also please make the check out button another color, it would help more than you can imagine!

    17 votes

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  19. Gift vouchers allow your customers to share their appreciation for a brand with others. These prepaid vouchers can be used for purchases at the establishment, both in-person and online.

    Once a gift voucher is sold, the amount is stored in the transaction records. Upon a guest's stay at the establishment, the gift voucher is redeemed on the arrival date. Often, only a portion of the voucher's value is redeemed. This process should be straightforward and automated to minimize manual tasks at the front desk.

    The establishment requires a report detailing the vouchers sold, those consumed, and those fully or partially…

    2 votes

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  20. Minimum requirement :

    Define a commission rate attached to a TA (see possible rules, but at least a % on room rate or total stay) 
    Attach or detach automatically (OTA) or manually a TA to a reservation  
    Calculate and store TA commissions  
    Reports (statements)

    Description:

    Things to know about travel agent commission management
    Reservations are linked to an agent with a specific commission calculation configuration.

    Reservations may be linked to a travel agent in order to attribute the business brought, but you may ask PMS not to calculate the commission of specific reservations, if needed.
    There is a procedure to…

    4 votes

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