437 results found
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Receivable tracking feature suddenly retired and no direct alternative
With a receivable tracking feature in use we had a trackable payment line visible at the PM, to follow how many invoices wasn´t paid as well as the amount of each one, all in one page. This week the feature was removed without proper advices and now we did not found a way to have similar info on screen. Instead to become easier it is now worst. We have a case opened asking for help.
In case you will not allow to use this receivable tracking feature anymore, is it possible to include a column on dashboard tab to include…
1 vote -
When adding products from Billing - make the top row static, so it doesn't disappear when you scroll down the list of product
When adding products from Billing - can you please make the top row static, so it doesn't disappear when you scroll down the list of products.
Ideally you'd want to add all your products and then switch the Tab from the top to make any Additional changes, instead of scrolling back up.
This will add some great ease of use quickly!1 vote -
filter bill
Hello,
When we have a paymaster account and the customer has several bills linked to his account, we change the name of the bill, but they are not placed in alphabetical order, is it possible to do this? and/or have the option to drag and drop the order of them?
When we choose sort by month, it only changes the order in each bill, it would have been nice to have an alternative where we can sort everything on one customer by month, even if it is in different bills. Just need it for a better overview.
3 votes -
Begleitperson auf die Rechnung
Es sollte möglich sein, dass alle Gäste eines Zimmers auf der Rechnung stehen und nicht über das Notizfeld!
8 votes -
Refund From the Bill
It is really difficult to refund the correct payment with the current config. I had a guest book about 5 reservations at the same time and then cancel one. To refund, I just had to guess which payment to refund, guessed wrong and had to move the payment. I would love to see the three dots that you use to refund on the payments tab to also be available on the billing tab.
9 votes -
Allow Guest Count Change With Rebate
Some properties find it too restrictive not to be able to modify guest count once a rebate has been created and balanced in their PMS. Bills/invoices being legal documents are understandable - however if a rebate is created to correct bill details or items, the guest count should be considered as well.
2 votes -
loyalty
In the account ledger, Strawberry bonus withdrawals must be sorted with past due billings first. Now it is all mixed, making it time consuming to close the past bills.
Also it would be helpful if you expand the bills, it did not collapse everytime you close one bill.
Last, when closing a bill you automatically go back to the top, not staying wherever you were working in the account.1 vote -
Currency appearing in wrong order
We work in a multi currency environment (BRUSSELS). We accept CHF and EUR + others. However when we click in the billing tab on "cash payment" it will automatically jump on CHF which creates a lot of human mistakes as obviously most payments here are made in EUR. We should have the option to put an order on the different currencies and not have them appear chronologically.
7 votes -
Sponsoring as an external payment method
As a hotel, we offer our partners overnight stays as sponsorship for an event.
We would like to have this payment method among the external payment options.2 votes -
Management / Trust Accounting Solution
Management Accounting Software enables co-ownership management models where portions of an entire operation (Resort, Hotel, etc.) have different owners. The operators are generally management companies who need to justify the business model and revenue and expenditures to the body corporate.
Trust accounting while a visibly similar model, is further regulated and operates under a strict set of laws. The origin of modern Trust Accounting legislation as it pertains to the Accommodation industry was codified by the Queensland Government since the 1960s and has been largely replicated in regions and countries where legislation is expected.
Within Australia, Trust Accounting is a…
11 votes -
Add column to accounting ledger with reservation status
It would be very helpful if you could put an extra column in the accounting ledger what the status is of this reservation. Every booking has the unresolved status even if they are still checked in. We would like to see if a booking is "past"before you click on it. Or only the reservations which are in the past have the unresolved status. Now we have a big list of reservations we have to click on first to see if it is in the past to close the bill.
Thank you.2 votesWe are currently building new ledgers and this will be how the new ledgers work.
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Leave "Associated" at Online Check-Out
With the Online Check Out (which is great) the customer creates a new bill to close the invoice. The guests don't have the possibility to add a company address by themselves. At check-in we always try to add the company with the "Associated" feature, as for individual travelling business guests the company profile way is not suitable, as we can't add a credit card, and the open bills are not seen at the check-out screen. Now even if everything is prepared the guest puts all the charges to a new bill and the company address is not longer on the…
7 votes -
Revenue Report
Hello MEWS UserVoice Community,
we urgently need a report for our company that clearly shows the turnover/revenue. The report should be generated daily at ~ 08:00 and ideally be sent automatically by e-mail to a fixed group of users. The following information must be visible on it:
SALES BY OUTLETS
- Hotel & Lodging
- Gastronomy and its sub-outlets (restaurant, day bar, rooftop bar, banquet, etc.)
- Wellness & Spa
- OtherREVENUE BY TIME (here using the example of gastronomy)
- Breakfast
- Lunch
- DinnerSALES BY PRODUCT GROUPS (here using the example of gastronomy)
- FOOD
-…2 votes -
Sorting on Bill Items
We see that items on bill 13947 are ordered in a way that we don’t understand. Can you provide some clarification on this? Property wants to order items by date. Since the date sorting in the billing screen is not in order, the bill cannot be printed in date order.
The issue occurs when bills are imported from Lightspeed, I think? I am not entirely sure on this but it seems to be the case.
AFAIK we don’t have any ordering on bill items level.
Therefore this is a feature request1 vote -
Show guest names/references on the list of invoices
It is impossible to find a specific invoice if it is owned by a company with over 100 invoices attached. Guest names/references should show by default in the list.
4 votes -
Billing Address Format
Currently, the Associated profile's address is visibly compacted on the bill > we believe it is to save space on the header and is presented as follow:
Adress: Address line 1, Adress Line 2
City, Postal Code, CountryHowever, it would be preferable to keep the "standard billing format" just perhaps make it appear smaller. And, perhaps it can also occupy a bigger space when the customer address is not completed so the standard below is not lost.
Furthermore, the standard billing formatting should be as noted below:
Address:
Name
Street #
Postal Code + TOWN/CITY (same Line)
Country2 votes -
Totaux par département
Serait il possible d'afficher un total pour chaque département sur les factures des clients.
Nous avons plusieurs départements sur les factures lors d'évènements et nous devons faire les totaux à la main et sur de grosses facture c'est un peut long.2 votes -
Routing Rules for Companies/TA
When Routing to Company/TA is used, to transfer certain products to the Company/TA bill, when done for a group with more then 1 room, it will create 1+X bills with the Company/TA. When a rule applies for a group of more then 1 room, it should only create 1 bill with the routing Company/TA, otherwise you have to merge all the individual bills to 1 Bill for the company. When Having a lot of bills to the Company/TA it's very confusing and tricky to do so.
5 votes -
Payment classification
Guests sometimes have multiple orders made via online Booking Engine, which means there is several payments on one bill. It would be good that payments are marked with time stamp and what are they related to (which stay).
4 votes -
Associated bills
At the moment, the invoice disappears under the billing tab for the guest reservation when you transfer it to another customer card/group.
This means that you need to go to the items-tab under the reservation and from there go to the bill that the cost is on.
When there are larger invoices that need to be reviewed and moved around, you need to use CTRL+F, which doesn't really work the majority of the time.It would have been smoother if it was possible to see the cost on the guest's reservation even if it is not the bill associate.
Also…1 vote
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