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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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435 results found

  1. Add restaurant cheque and meal voucher payment methods in order to :
    - be able to manage these payment methods from reception via MEWS and not just from the POS
    - be able to perform accounting adjustments from MEWS in the event of an input error in the POS, which does not allow this type of action to be performed

    2 votes

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  2. Minimum requirement :

    Define a commission rate attached to a TA (see possible rules, but at least a % on room rate or total stay) 
    Attach or detach automatically (OTA) or manually a TA to a reservation  
    Calculate and store TA commissions  
    Reports (statements)

    Description:

    Things to know about travel agent commission management
    Reservations are linked to an agent with a specific commission calculation configuration.

    Reservations may be linked to a travel agent in order to attribute the business brought, but you may ask PMS not to calculate the commission of specific reservations, if needed.
    There is a procedure to…

    6 votes

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  3. Properties would love the option to either package the bill as a whole line OR to have each line packaged per daily consumption therefore offering businesses that require it an itemized bill.

    -Current setup: Bill as Package
    1/23/24 to 1/25/24 Stay info total Price of "Night+Products+VAT"

    -Suggested additional setup: itemized Bill as a Package
    1/23/24 Stay info Price of "Night+Products+VAT"
    1/24/24 Stay info Price of "Night+Products+VAT"

    20 votes

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  4. Companies can pay invoices by cash or external but not by Card. It would be helpful if this payment option was added.

    46 votes

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  5. We would prefer having the option for guest names to appear on the invoices (preferably next to the Logis numbers listed on the invoice)
    This would especially be useful for group reservations.
    When companies book for their employees, they often ask for invoices with guest names for their bookkeeping departments to be able to assign payments to individual employees. Having a company name on the invoice is fine.

    Do you think you could include this option in the near future?

    We have many requests for this and have been entering guest names in Notes on invoices, but all those solutions…

    2 votes

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  6. We need to refine the filtering of the accounting ledger to display only entries that have already occurred, and excluding those that are scheduled for the future. To prevent entries labeled 'to be resolved' from appearing until after all items on a reservation have been completed. For instance, a reservation in our system is todasy 29.feb marked 'to be resolved,' but the guest will not check out until March 6th. We cannot send the invoice before after the guest has left the hotel..

    15 votes

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  7. Change the default printer from to pdf to a "real" printer to make it easier when printing a bill

    1 vote

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  8. The summary of guest balance on the check-out page is pretty nice and allows us to see with a quick glance if the guest has something left to pay when leaving.
    It would be much better if that summary only showed the balance for the current stay and not the future stays of the guest.
    Most of our regulars have dozens of stays booked in advance and the check-out summary shows the total for all of them which is completely irrelevant during check-out.

    57 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Currently to get to the details section of a booking you have to click on the booking, move the mouse, and click detail.
    We should be able to just double-click the booking on the timeline and go directly into the details of the booking.

    28 votes

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  10. Find an easier way to add notes to a bill. Such as billing info. To be able to add this information and save it before issuing the invoice. For example if the name of the bill can appear on the top of the invoice

    1 vote

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  11. To remove the room number from the pro-forma invoice and instead just leave the room category.

    3 votes

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  12. Routing rule with the following options:

    • The company is responsible and the booker is automatically linked. For groups it would be helpful that all the chosen costs will automatically routed to the same bill. It's not nice that a separate invoice is created for each guest of a group.

    We use this for our invoices with reimbursement of costs. Because the companies want to have a Person who is in charge for the cost and to release the invoice for payment.

    2 votes

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  13. The Check-out Report is currently showing the open balance for all the Guest Stays. But the Check-out Report just need to display the current Stay. So if we are linking payment to reservations this can easy fixed.

    9 votes

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  14. When a guest has paid, an email with the receipt should be automatically created and sent if the profile has an email attached.

    This would save some clicks and also save the environment by not printing (you can just say - the receipt is already sent to you by email :))

    34 votes

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  15. Hello!

    There's a feature in the billing window, to rename the bill, which is very useful. We generally take notes such as voucher numbers to report in the notes of the document to close.
    This feature though, is not available for the main bill, but only for additional bills you create.
    This is kind of a nuissance because you have to move the items to a new bill in order to be able to rename the bill and set all the notes you need.
    It would be great if also the main bill could be renamed.

    Thank you for your…

    2 votes

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  16. Bonjour,
    La création d'un CSV importable qui contiendrait :
    Date - Code Journal - Compte comptable - libellé - CA HT ( au crédit)
    etc...
    Date - Code Journal - Compte comptable - libellé - TVA (au crédit)
    etc
    Date - Code Journal - Compte comptable - libellé - Paiement (au débit )

    Incluant le CA total (point de vente inclus)

    Export des arrhes et débiteurs de manières groupés ou non sur le même principe.

    8 votes

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  17. On bill > [+] Add Product > It would be useful to eventually add a "currency" field to change the currency of the product for those environments accepting multiple currencies.

    At this time, one has to create multiple products to reflect a distinct currency in their settings.

    2 votes

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  18. Create multiple footers/templated for invoices and being able to select the correct template before closing and sending the invoite

    2 votes

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  19. Would be great if you have the option to set up the default view of your invoices instead of choosing a different one you want at every time you print an invoice

    2 votes

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  20. It would be good that the bills that are in the Company Profile billing showed whether the reservation is 'Past', 'Future' or 'Checked in' so it is easier to issue invoices to big OTA providers like AirBnb, which have many bookings assigned at the same time. Currently you have to open and check every single bill.

    This could show the same way the 'Items: 1' tab does.

    26 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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