New reservation state: Wait list / Pending / Enquiry
"Add new reservation state such as:
ENQ = enquiry state (option in the system, but not holding space)
OPT = optional state (option in the system, and holding space) --> add a filter with "probability %"
add Enquiry bookings state to Excel Installation file
WL = Waitlist - guest is interested, but hotel does not have space"
We are very happy to inform you that we provide the following reservation states:
Pending (Inquiry) – this state shows reservations as “inquired” in the system but it does remove any rooms from your inventory.
Optional – when reservations are created in the optional state they are set and tentative in the system and can be automatically released. Optional reservations will remove rooms from your inventory.
If you would like to know more about the states mentioned above, please contact our customer care team.
We would like to know more about how you envision working with “probability %” and waiting lists. If you have anymore use cases or scenarios for the waiting list, please feel free to share them with us.
Liset Bom commented
Waitlist would be great
kimberly rooijakkers commented
We would like to have an overview of guests who inquired and we were full. This gives insight into demand. Moreover, when cancellations do occur we have a backup potential guest who we can then actively approach: Fill the room & great service!
Lauren Sturmey commented
Agree with this!
Pascal den Hartog commented
Agree with others that a waitlist option would be very helpful.
Philipp Lorentsen commented
A Waitlist option is critical for high peak seasons the others are nice to have.
Maud Zimmer commented
This would be a very helpful tool to have.
Lucia Mercorelli commented
This is an essential tool on peak nights to maximize revenue and enhance our customer service.
The waiting list would be especially useful as currently we do not have any official tool in place.
Josh - Clink Hostels
Dave Double commented
This is an essential tool for maximising revenue.
WL = Waiting List is such a great idea and in my opinion should be implemented.
Florin - Clink Hostels