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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. If you go in to the space status report and view different dates the responsible person is based on the current day responsible person (i.e. Housekeeping lady 1 is responsible for room 101 on 27/10//20, according to the report the same persons was responsible for room 101 on 25/10/20 even though housekeeping lady 1 was not working that day or had repsonsibility for a different room)

    Would be great if Mews could store data for the responisble person each day, so you can easily track who was responsible for which room on which date and maybe let housekeeping manager assign…

    5 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion

  2. Make the commander application available for Apple Watch

    5 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. Until now we can lock the room one by one... It would be great if we can lock rooms by block and switch the room status easily. Now we must create, and delete to change the room status.

    6 votes

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  4. When a guest check-in the status of the room pass from inspected to dirty.
    I think it will be better to put the room inspected to occupied or occupied dirty.

    44 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. When you unassign an employee from a space assigning a new one overrides the previous employee. Please add signal before you assign an employee to a room/floor which is already assigned to someone else.

    3 votes

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    1 comment  ·  Housekeeping  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. As for hostel, it would be great to have each bed counted as 1 space, so that total space amount reflects the exact amount of beds.
    We have an option to book the whole room, but also single beds in dormitory.
    Currently, every room and every bed counts as 1 space.
    It is confusing as for now 8-beds dormitory is counted as 9 spaces (8 beds as 8 spaces + the whole room as a separate space)!

    Furthermore, changing the dorm status (dirty->clean->inspected) does not affect the status of beds, we have change the status of every single bed one…

    6 votes

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    1 comment  ·  Housekeeping  ·  Admin →
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    Hello from the Mews product team!

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. In case the cleaning service is outsourced, the current configuration of MEWS gives certain problems, even configuring the users with only housekeeping permissions:

    In App Commander:
    - It does not allow the external cleaning manager to assign spaces to his employees
    - You can access all kinds of information about the tasks, not just those of the cleaning department

    On Web Commander:
    - It allows you to see information about guest reservations (name, price, commissions...)

    It would be very useful to solve these issues so that it is really a useful application that can be used in case the service…

    5 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Create a report per month of house use

    19 votes

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  9. Can we have a column on the space status report displaying how long a room has been vacant for? This is especially useful for Legionella purposes for example. Thanks

    13 votes

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    Hello from the Mews product team,

    Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.

    Remember, you can share a link to this request so that your colleagues can also upvote the feature request.

  10. make it easy for house keeper by just giving data the check out or the stay which makes them feel more comfortable and the paper looks nice and clean as housekeepers do not need the name of the guest.
    with just room number stayover or checck out details and thats it

    11 votes

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  11. Customers can choose to join the save the planet program, and therefor have no housekeeping services during their stay. We made this a product so customers can book the Save The planet program online. or front office can add it to a reservation. This product needs to be visible in the commander app. And if possible Housekeeping should be able to add the product during customers stay.

    4 votes

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  12. It would be great if tasks and rooms could be assigned to housekeepers with one action. Instead of switching between "Space Status" page and "Tasks" page.

    3 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. This possibility could help assigning buildings for housekeepers. very needed in resorts.

    14 votes

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    Hello Mewsers,

    Thank you for the feedback, we have set your request as one to be upvoted by the Mews community.

    Remember you can share a link to this request with your colleagues so that they too can upvote the request.

  14. Option to choose automatic housekeeping services to be applied on all bookings that has a stay for more than x days, such as towel change every x days and bedlinen every x days during a stay. Also the option to manipulate, add or move these services to other days. A report on all these services should be possible to access so that the housekeeping team can organize and plan the work volume for the upcoming xx days.

    67 votes

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    1 comment  ·  Housekeeping  ·  Admin →
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    Hello from the Mews product team! We have updated this idea as one to be upvoted.

    Remember you can share a link to this idea so that your friends and colleagues can upvote it.

  15. I would like to be able to prioritise which spaces need to be cleaned first when assigning spaces to my employees.

    Please may you add the filters for example dirty departed and departing in space assignment form.

    2 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Status screen, an besides of just having the time/hour the check-out was made, couldn’t there also be some other kind of indication (like C/O) that the room/bed was already checked-out too?

    11 votes

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  17. I think most hotels are outsourced their room cleaning,
    So we must get a sum up from the PMS / or from the app the number of room cleaned and inspected during a period

    20 votes

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  18. 10 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. Rooms with checkout on same day must be near to each other, this would be good for an effektive Housekeeping. Can be optimized by booking.

    2 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. In the previous version OOS-rooms
    Main screen/overview doesn't show the reason why OOS-rooms are OOS. In the previous version, staff could see whey a room was OOS and could anticipate instantly. Now they have to open the room to see, and that creates errors, especially as you then open the page in which they can make changes, rather than only consult.

    9 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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